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Hello.
We have canon pixma mg8621 printer. I am using windows 11 I have connected the printer and whenever I try to print anything any document then it acts as it is printing it. However, it gives blank page. I have sufficient ink and cartridge was working.
I have removed the printer from device manager and windows settings menu also removed all the drivers, programs related with Canon from my device from appwiz.cpl
I have reinstalled the printer drivers from canon website and connected the printer using USB cable
When I print test page then only it work and it print the page crisp and clear.
When I try to print any documents or file or web page or any other thing from the computer then it shows that it has given the command to printer and printer took the paper then start printing it but then it only give blank page
Then I tried test page again and it printed it. Then I print any document from MS excel, Notepad, or pdf file or image or web page, it only give blank page
Please help
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Try to print pdf page, word page and excel sheet.
Could you record a video of the printing process and share the video here?
Same problem is happened to my college printer, , while printing excel sheet gives blank page.
I solved it by adjusting margin and rows and columns.
Hi Himanshu,
My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.
Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.
___
Please type the word printer in the search on the taskbar and open the page.
Do you see the printer listed? If you see the printer listed, click on the tab.
Click on the printer.
Then click on the run tab of the troubleshooter.
While on this page you will what to click on the open queue button and then clear the queue.
See if this fixed the problem.
If you do not see the printer listed, then it has not been installed on the computer, and run follow the directions below. ***
___
The drivers may have not been installed properly or are corrupted.
Please type the word Device Manager in the search and click enter to open the page.
Scroll down the page and click on the Printer folder. Not the Printer Queque folder.
If you do not see the Printer file, then this indicates the printer drivers are not installed.***
If you see the printer drivers, right-click and uninstall them.
Then restart the computer.
Click to see if the problem has been fixed.
***
If you do not see the drivers, you will need to download the drivers again. I have attached a link to their driver support page below. Try using the setup and install.
https://www.usa.canon.com/support/p/pixma-mg6821
Please let me know if you have any questions.
Best Wishes,
Cindy
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Try to use print test page in printer settings.
Also remove usb cable and power cable from printer. Then press and hold the power button on printer for 120 seconds.
Then release button on printer.
Wait for 5 minutes'.
All usb cables to printer, power cable to printer.
Set default printer in device and printer and then try to print.
Thank you for replying RAJU.MSC.MATHEMATICS,
I understand your reasoning. However, it is not the issue only on pdf page, word page and excel sheet. When I try to print from Notepad and just a centered 1 sentence that is "world is Wonderful", it do not print that one too. I suppose there are no issue with margin for the centered text on notepad.
Thank you for replying Cindy B007,
I have already checked troubleshooter and already cleared queue multiple times.
I have reinstalled drivers multiple times so there is no chance for corruption.
