Hello, how are you?
Please share a screenshot of Disk Manager?
Try formatting the new disk following the procedure below and check if the problem still persists.
First open the Command Prompt, press Windows + R, type cmd and click OK.
- In the Prompt type DISKPART, when it opens, DISKPART will appear on the left.
- Type LIST DISK, this command will list the hard drives installed on the machine, pay close attention not to choose the wrong hard drive.
- Type SELECT DISK “X”, in place of the X put the number for the HD you want to format, put without quotes.
- Now just type the commands below and press Enter at each command.
- Commands:
CLEAN
CREATE PARTITION PRIMARY
SELECT PARTITION 1
ACTIVE
FORMAT FS=NTFS QUICK
ASSIGN
EXIT
EXIT