Hello Kristin,
Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
Please try to pause the updates for a while then restart your computer.
Kindly try to resume updates then check if the issue persists.
Kindly let me know if this helps or if you have any further concerns.
Note: I don't work for Microsoft and I'm just a volunteer member here trying to help.
Kind regards,
John DeV
Independent Advisor