Try the code below. You will want to keep your files. You will need to reinstall your apps and programs but many will be in the Microsoft Store.
systemreset -factoryreset
How to fix Bad System Config Info
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
This valentine's day I was meet with an unpleasant surprise. I was downloading a game and needed to free up space so I deleted other programs I did not need. I had left the game downloading while I showered. I came back to a black screen. I didn't think much of it because my pc always acted weird (don't know it this is a problem). They next day I turned it on and was meet with the Blue error screen. I have tried everything that people have recommended me and can't seem to get it fixed. Does anyone have any idea what I need to do?
Windows for home | Windows 11 | Performance and system failures
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
7 answers
Sort by: Most helpful
-
Anonymous
2023-03-20T03:21:45+00:00 -
Anonymous
2023-03-20T02:55:11+00:00 It unfortunately didn't seem to work. I was able to complete the whole process but when I restarted my computer the error screen appeared again.
-
Anonymous
2023-03-20T02:31:44+00:00 Hi Melanie,
My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.
Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.
Can you give me details of the things you have already tried? This way we will not try them again.
Best Wishes,
Cindy
-
Anonymous
2023-03-20T02:47:34+00:00 Hear are a few scans you can try to see if this will fix the problem.
Please hold down the shift key on your keyboard and click the restart option on your screen. (Do not release the SHIFT key)
You will see the Choose an option screen: Click Troubleshooting,
click Advanced Options
Command prompt, type
net user administrator /active:yes
and press enter
Copy and pastes the following code on the screen.
DISM.exe /Online /Cleanup-image /Restorehealth and hit enter.
On the same page run the two scans below.
sfc /scannow
DISM /Online /Cleanup-Image /StartComponentCleanup
Then restart the computer and see if it fixes it.
Cindy
-
Anonymous
2023-03-20T02:43:40+00:00 Thank you so much Cindy!
I have tried restarting my computer, resetting my PC, the system restore (Doesn't have one to restore back too. It did but the one day it wasn't there anymore). Along with that I've tried the safe mode, startup repair and I also tried to uninstall updates. Finally, I've tried multiple command prompts that either seem to do nothing or I can't get the same results as the tutorials I have seen. The one thing I haven't tried is to install windows on a separate drive as I don't have one.