Received weird warning saying I had been hacked and warning from Microsoft to not turnoff my computer or restart. It’s a visual and verbal warning. What can I do ? Or safest way to proceed

Hi kelly,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

It does not seem it is from Microsoft. Where and when do face this warning? would you please take a screenshot with your smart phone and post it back?

If it is a pop-up window comes up when you are open browsers, it would be a scam never click on it and never call any phone number that appears on it.

Then, try the following steps to protect your computer:

1-Check for updates:

Go to Settings > Update and Security > Check for update > install all the pending updates

2- Scan for viruses & malware with the free Malwarebytes:

https://www.malwarebytes.com/mwb-download

3-Change all of your accounts passwords and enable 2 Step Verification on your accounts:

https://support.microsoft.com/en-us/windows/cre...

4-Protect yourself from tech support scams:

https://support.microsoft.com/en-us/windows/pro...

5-More steps to keep your computer secure:

https://support.microsoft.com/en-us/windows/kee...

Please let me know if you need further assistance and keep me updated.

Stay safe

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

I am getting a lot of pop ups like;

1. Your computer is infected
2. Virus found
3. Stop overpaying Amazon
4. Your protection is expired

I do have Norton from Spectrum.

My anti-virus is warning me not to click on the link.

Is there a way to stop the pop-up?

Thank you.

Ingrid Lopez

******@gmail.com

Your PC is infected with malware, at least, it not anything from MS https://www.malwarebytes.com/mwb-download

What do if i do now if i already clicked on the malware and made the phone call and allowed access