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Forced to sign in to work or school account during setup

Anonymous
2022-05-30T11:19:29+00:00

Hi, I have been having this problem for months and communicating with Microsoft support, without much luck.

When I do a completely fresh installation of Windows 11 Pro (or Windows 10 Pro), including completely wiping my hard drives, I am forced to log in with a work or school account, and it shows the logo of the company that I work for. This happens after installation is complete and after the "Connecting to Microsoft" part of the OOBE. It then restarts and jumps straight to a "Let's get things set up for your work or school", with no way of choosing a personal account. This is a personal computer that belongs to me, it is not a corporate device and has never been registered as such. I have used the "Access work or school" option in the past to use this device with work resources under the bring-your-own-device policy.

This happens only if I install Pro. It happens regardless of whether or not I put a license key in during setup. It doesn't happen if I install Home - in this case I am allowed to log in with my personal account.

Does anybody know how I can stop this from happening?

Windows for home | Windows 11 | Install and upgrade

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  1. Anonymous
    2022-07-20T15:10:53+00:00

    Hi everyone I believe I found the solution. I'm sure many of you noticed that when this occurs you actually don't pick which edition (figure 1) of Windows during the install. You need to get this screen to appear to solve the issue.

    To get this window (figure 1) to appear in the installation process. You need to add a file to the bootable usb you've created for your install.

    1. Create a file in notepad (figure 2). This notepad file needs to look EXACTLY how it appears in figure 2 below. I've pasted the text below the figures for you to copy and paste.
    2. Now save the file in the appropriate location (use "Save as..." in the "File" drop down menu of notepad). Location is the BOOTABLE USB/sources (check figure 3 to see if you're in the appropriate area). NOTE you must name the file "ei.cfg" with the quotations and "Save as type:" should be selected to "All Files (*.*)"
    3. When completed your sources folder should look like figure 4. (note the order of the files is set to "Date modified"
    4. Now attempt the installation process of Windows again.

    ***This works for Windows 10 and Windows 11 installations. (I personally did this with Windows 11)

    Credit and video (YouTube):

    Video title: Fix Can’t Select Windows 10 Edition During Clean Installation

    Creator: Britec09

    Link to tutorial: https://youtu.be/xW5nDUbwTo4

    ***I would love to here if this solution work for anymore please me know it would mean a great deal to me

    Figure 1

    Figure 2

    Figure 3

    Figure 4

    [EditionID]

    Professional

    [Channel]

    Retail

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  1. EmilyS_726 16,215 Reputation points Volunteer Moderator
    2024-11-27T22:12:42+00:00

    Please note - everyone's scenario can be unique and different, based on how the computer is set up. If the recommendation method doesn't work for yours, please start your own thread, so the troubleshooting can be unique to your specific scenario.

    ====================

    For this OP, it looks like it is due to autopilot being deployed on their device. For this type of issue, a clean install is NOT going to help. The key here is the OOBE will display company name, that's the giveaway of autopilot. If you find yourself in that situation, it is usually because you got your computer used or is a refurbished model, and the previous business owner didn't deregister the device from their device management. If this is your case, only the former business IT, or registered reseller or OEM can remove it for you. https://learn.microsoft.com/en-us/autopilot/autopilot-motherboard-replacement 

    However, you can manuplicate the .iso with the ei.cfg file to force the clean install to allow you to choose home edition, and install it as home edition so the autopilot will not work, because it requires Pro to work, in that case, make sure you home license.

    Here is the instruction:

    After you make the bootable flash drive with Windows media creation tool, On your computer, launch the Notepad app and place the following in the file:

    [EditionID]

    Core

    [Channel]

    Retail

    Then choose Save As and choose file type "all ..", then save it as EI.cfg in the file name field. And then place this file in your flash drive under the \Sources folder.

    =======================

    Some other scenarios that can look like this, but not due to autopilot can be because:

    1. Your computer is domain joined, you need to do a clean install to get out of it.
    2. Your Windows edition is enterprise, in this case, a work/school account or local user is must, personal account will not be accepted.

    ===============

    Once again, please start your own thread so your issue can be looked at individually.

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  1. Anonymous
    2022-09-06T19:44:22+00:00

    I solved this by doing the following.

    1. Disconnect any LAN or WiFi connections (no access to the internet)
    2. At the OOBE screen, press CTRL+SHIFT+F3 to enter Audit mode.
    3. Proceed to restart system with OOBE
    4. Register with local account.
    5. Reconnect network connections.
    40+ people found this answer helpful.
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  2. Anonymous
    2022-05-30T12:28:34+00:00

    Can you select Set up for personal use in step 17 of this guide?

    https://answers.microsoft.com/en-us/windows/forum/all/how-to-make-clean-install-of-windows-11/789f6891-7261-4c40-a632-6a44e53a3e30

    No. Being unable to do that is literally the very thing I have posted this question about. If I was able to do that, I wouldn't have posted here.

    It jumps from step 15 to the "Let's get you set up for work or school" screen, as described in my original post, and never gives the option to log in with my personal account.

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  3. Anonymous
    2023-03-23T15:32:44+00:00

    Hi!

    For the last 24 hours I've tried to find a solution to this problem. I have tried anything but nothing seemed to work.

    There is no straight path for doing that, but finding workarounds. The easiest and most accurate solution presented here was the one presented by Brian Ramprasad. Still, I couldn't find a way to get to the "I have now network connection" option. Mainly because my laptop continued finding wi-fi networks around, regardless the place I have moved and second because it seems that there is not a single way to turn off manually the wi-fi of the laptop I own (there's no wi-fi button, no Fn + something combination, no BIOS option, etc.)

    Reached the point where ABDERRAHIM AGERMOUNE got stuck too.

    And then I have googled how to install windows 11 without internet connection and I've found that when you get to the “Let’s connect you to a network” page, you can use the Shift + F10 keyboard shortcut. In Command Prompt, type the "OOBE\BYPASSNRO" command to bypass network requirements on Windows 11 and right after the machine restarts you will have the "I don't have internet" option.

    You can find the complete list of steps to take for installing Win 11 without internet connection right here:

    https://pureinfotech.com/bypass-internet-connection-install-windows-11

    That worked for me and hopefully it will work for anybody.

    10+ people found this answer helpful.
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