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I recently bought a new Asus 6E (6GHz) router, and I have four newer laptops with Intel AX210 and AX211 wireless cards installed, all running Windows 11 or Windows 10 Professional. Two of these computers came with Windows 11 Professional and the AX210/AX211 wireless cards new, and the other two were upgraded.
None of my computers can see the 6GHz network. I know the network is broadcasting because my S21 Ultra can see and connect to the 6GHz band. I've tried the latest manufacturer driver 22.130.0.5 and latest Intel driver 22.140.0.3, and neither of them can see the 6GHz network.
In my search for help, I found this previous post Solved: ax210 window 10 21h2 not showing 6GHz networks - Intel Communities and tried the recommended older 22.45.1.1 driver and it worked. However, 22.45.1.1 was only provided by the Microsoft Insider program to enable initially enable Wi-Fi 6E support in Windows 10 and is over fifteen months old.
This doesn't seem like a hardware issue since my phone can connect to the 6GHz network, and my computers can connect to the network using the older driver. I even verified this by purchasing a different Wi-Fi 6E (6GHz) router to confirm it wasn't a router issue. However, I still can't see the 6Ghz network using any other version of the driver.
I have a help ticket open with the computer manufacturer, router manufacturer, and Intel but thought I would ask here as well since it seems like a software issue.
I even made a video showing the issue here.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am testing on Dell 7400 with Killer(R) Wi-Fi 6E AX1675x 160MHz Wireless Network Adapter (210NGW) driver as shown.
It does not see 6GHz ssid created by Unifi U6-Enterprise with WPA3 channel 160MHz at all. My android 13 phone sees it properly and it works.
Windows 11 Pro 22H2 with latest updates.
Hi,
I finally gave up on this and like you spent way to much time trying to make this work. In the end I ran a Cat6 cable from the Asus GT-AXE16000 to a 2.5Gb switch then to the TRENDnet 2.5Gase-T PCIe Network Adapter and am getting full speed on my 1.5Gb connection. I also tried the Plugable 2.5G USB C and USB to Ethernet Adapter,
on a older desktop and laptop that are limited to 1Gb because of built in hardware. They all were able to reach full 1.5Gb download speeds. The only place I can see the 6E WiFi signal is from a Samsung Galaxy S22 Ultra phone. I think it is a driver issue with MS.
Rick
Having had both an XPS 9520 and Precision 5570 neither of which support Wi-Fi 6E 6GHz, Dell’s response is that the XPS does not support 6GHz because of the antenna design does not support it. Seeming how both systems are based on the same platform and chassis, it seems that the antennas are the same in both systems and therefore the 5570 is also incapable of 6GHz connectivity. Dell’s response for the Precision 5570 was that Intel’s Management Engine doesn’t support 6GHz and is unable to be turned on at present. Either way, I fell that Dell has intentionally disabled Wi-Fi 6E (6GHz) on both of these systems and maliciously advertised this capability to consumers with bait and switch advertisement tactics. I highly recommend that if you live in the US, that you take your complaint to the Better Business Bureau, that was the only way I was able to return the system past the 30 day return window.
I'm in Nebraska. Regardless, put a fork in me, I'm done.
The following page says: "Intel Wi-Fi 6/6E (up to 6GHz) AX211 2x2 with Bluetooth Wireless" in the wireless row on the configuration tab.
That is the information I used when deciding to purchase the laptop for the express purpose of testing my new Qty. 95, 6 GHz AP deployment / project.
But... Dell tech support replies with the following document that only lists 2.4 and 5 GHz.
So.... False advertising? They acknowledge that the first link misrepresents the product but say I've had the laptop for too long to return it. Of course I've spent all of that time trying to get 6GHz to work. They couldn't tell me this when I called Dell on week one?
Dell Support to this point has had me trying different things and now wants me to find another 6GHz network to try. I have no idea where there is another 6 GHz network in my area, especially since the Precision 5570 is the only device I have that supports it!
I pushed back today and asked if they are sure that the current configuration and drivers support 6E and the 6 GHz band and we'll see what they say.
