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my win11 often blue screen of death,how to fix this problem?

Anonymous
2023-03-07T13:14:15+00:00

this is my dump file:https://8855xf-my.sharepoint.com/:f:/g/personal/jason_8855xf_onmicrosoft_com/Ej3oaGDn6-REouJIYy2lptcBD_-A3nwO3cE8knQQhr9KnQ?e=aS4nnY

my os version is 22621.1344

Windows for home | Windows 11 | Performance and system failures

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David-M 114.1K Reputation points Independent Advisor
2023-03-08T14:02:03+00:00

This minidump mentions the same driver as the previous ones.

Try running the file "unins000.exe" in the software folder.

I believe it should start the uninstall program.

If the uninstall program starts, try to uninstall the program and see if the system will work stable.

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David-M 114.1K Reputation points Independent Advisor
2023-03-08T13:08:49+00:00

From the screenshot, this software appears to be the culprit.

The only information I can find about "CSIIPowerService.exe" is that it is developed by CSII. But I can't find information about this developer.

See if you can find more information in the "Details" tab in the file properties.

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David-M 114.1K Reputation points Independent Advisor
2023-03-08T12:21:02+00:00

Reinstalling the OS should resolve the issue.

But I am convinced that the problem is caused by the software stored in the folder "C:\Program Files (x86)\CSIIPowerService".

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David-M 114.1K Reputation points Independent Advisor
2023-03-08T11:57:25+00:00

Thanks for the clarification.

I've actually seen some reports of BSOD caused by the Nvidia driver recently. However, the minidumps mention the Nvidia driver as the cause of the crash. Which is not your case.

But I also don't rule out the driver contributing to the crash you're having. So it's a good idea to reinstall the driver and see if that fixes it.

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  1. David-M 114.1K Reputation points Independent Advisor
    2023-03-07T13:57:47+00:00

    Hi. I'm David, and I'm happy to help you.

    Your minidumps mention the drivers "PECKP_x64.SYS" and "CCInputProtect_x64.SYS" as causing the crashes.

    When searching about these drivers, I found that they belong to a product called "Power Enter Keyboard Protector".

    Do you have any software named "Power Enter Keyboard Protector" installed on your computer?

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