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No audio device installed or detected. I can't seem to fix it.

Anonymous
2023-03-03T20:27:28+00:00

So my laptop(HP 15-DW3xxx, windows 11) keep saying there's no audio device installed & I've tried a bunch of fixes that really can't seem to work;

  • installed new drivers(licenced drivers since they're from HP support Assistant) - also manually downloaded and installed the drivers
  • Audio troubleshooter keep saying no audio device was found yet proposes no reason why it isn't found? nor fixes.
  • checked the sound output device but there's actually no option to even choose from which means it doesn't even recognize the audio system
  • tried adding legacy hardware (device manager - action - add legacy hardware - sound, video, game etc - Realtek High definition audio but as it installs, it just keeps restarting saying an issue was found)
  • tried the control panel fix(control panel - hardware & sound - sound - Playback "no audio devices are installed")
  • Did reset, sound was good UNTIL it restarted after a tiny update, sound gone again.
  • no Sound, video, and game controllers category in Device manager after being directed to a windows resetting.
  • retried all the fixes again, nothing works.

Yes, windows is up to date. As it was when the audio issues started.

03.05.2023 EDIT TO ADD:

Laptop specs:

Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz

Installed RAM 8.00 GB (7.75 GB usable)

Device ID 969DC20F-468B-4FA7-B87B-6E8D69CF8CD1

Product ID 00342-43242-95244-AAOEM

System type 64-bit operating system, x64-based processor

I have installed a Virtual Machine to test something out; Installed a windows 10 on the VM. The audio is fine and drivers look well. To make comparisons, I played an audio on the VM but I obviously can't hear anything. But it plays. But I play an audio on my current windows and it says "this audio can't be played at the moment."

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-03-05T18:59:36+00:00

    I ended up fixing it; it was an "rtkvhd64.sys driver" issue and if you look it up, there's a new driver up on Intel's website(literally up since yesterday, 3/4/2023);

    • Realtek* High Definition Audio Driver for Windows 11* for Intel® NUC 12 Enthusiast Kit & Mini PC - NUC12SN

    download it, look for the setup in the file and you're good to go.

    10+ people found this answer helpful.
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  2. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2023-03-04T06:18:09+00:00

    Enable show hidden Devices in view tab under device manager

    4 people found this answer helpful.
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  3. Anonymous
    2023-03-04T06:02:58+00:00

    And as you can see in the screenshot, there's no Sound category for me to check the details. When it was there(prior resetting) the only audio driver available were for my bluetooth headphones.

    4 people found this answer helpful.
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  4. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2023-03-04T08:01:03+00:00

    I checked laptop technical specifications and I found that, realtek audio device chip is embedded in motherboard..

    Could you tell me which intel processor is installed in your laptop?

    Did you enabled audio device in BIOS?

    2 people found this answer helpful.
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  5. Anonymous
    2023-03-04T06:26:33+00:00

    oh okay, thank you. here;

    2 people found this answer helpful.
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