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Designer mouse connection

Anonymous
2023-03-11T13:19:52+00:00

Hello everyone.

I have a designer mouse and when I try to connect it with my laptop it will not connect, the states will be paired but I couldn't use it, it was working with the same device, but I tried to connect it to another on and failed my original.

when I paired again it would show a white light on the top for around 10S and despaired.

can anyone help with this issue?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-03-14T01:06:53+00:00

    Hi Ibrahim,

    We are happy to hear that the problem you had with [mouse connection issue] has been resolved. We’re glad we were able to help you!  We value your feedback; click Yes or No on the reply that helped you to help us improve the support experience.Voting responses will also be beneficial to more Community members reading here.Thanks again for choosing Microsoft!

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2023-03-13T15:03:21+00:00

    Thanks Hahn

    I did link it to another device thin back again and did work.

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  3. Anonymous
    2023-03-12T14:29:46+00:00

    Hello Hahn

    Thank you for responding.

    none of the solutions did work with me, the center for doesn't help either, still have the devise states as (paired) but not connecting.

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  4. Anonymous
    2023-03-12T03:40:43+00:00

    Hi Ibrahim,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    According to your description, I suggest you try the following methods.

    Remove the mouse from your list of paired devices and try pairing it again. Push and hold the power on button for 5+ seconds on the bottom of the mouse, until the blue light begins flashing. Then access the ‘add Bluetooth device’ and it should be there.

    Run the troubleshooter for Bluetooth problems on your laptop. Select the Start button, then select Settings > Update & security > Troubleshoot. Under Find and fix other problems, select Bluetooth > Run the troubleshooter.

    Go to the official website of the manufacturer of the designer mouse you are using to download the corresponding driver and try to see if you can link it.

    If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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