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Windows 10 import picture's and videos not detecting correct android pictures!!

Anonymous
2022-08-31T18:40:03+00:00

Hello, when I use windows 10 explorer's import pictures and videos on my galaxy s8, the import wizard shows up but they all have the wrong photo which is different from whats showing within android. For some reason, the import pictures and video wizard doesn't detect more than 4k files even thought I have alot more than 4k files. Also, even though the folder to where the pictures/videos are being imported to is empty, windows still shows this error:

how do i fix/reset windows 10 explorer's import pictures and videos ? Thank you

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Ramesh 176.2K Reputation points Volunteer Moderator
    2023-03-03T06:15:19+00:00

    I don't think MSFT will fix this bug any time soon. If you have a Windows 11 computer, you can try importing the photos using the new Photos app. Or look for a third-party program that can do the transfers.

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  2. Anonymous
    2023-03-02T19:40:46+00:00

    I can no longer repro the issue, regardless of the destination folder I choose in the Import wizard. It cleans the (acq*.tmp) temp files duly this time. 3000+ items copied in a single go. that's strange!

    Image

    Either because I ran Chkdsk on the system drive, or I'm running v22H2 (when the original question was posted, it was v21H2).

    For some unknown reason, my galaxy s8 doesn't seem to capture all 7000 objects - aprox 3000+ pictures and 4000 misc. mix of videos and other formats. I have deleted everything inside the temp folder. There are no acq files and I've used all the USB ports and tried replugging my USB wire many times and tried to enable/disable USB debugging in developer options. What else can I do ? How do I probe any processes to see where something is not being executed properly ?

    I just don't understand why the thumbnails are messed up when plugging my phone into my PC via USB. Like what specifically is causing this to happen ? When the image and filename doesn't match thats when I run into syncing problems. Even with using the photos app and photos legacy app, after some time 20 mins approx, I get a error message saying that something is corrupted. I tried to terminate and reset the photos app and re-ran windows update, still same problem. I am inside the Whatsapp images folder in windows explorer, I press F5, i see a different picture for IMG-202301-WA0003, I press F5 again, the picture is compeletly differnet, press F5 again, the picture AGAIN showing something different. I've done this many times.

    The DCIM folder shows it's empty when looking with Windows 10 Windows explorer. Using Samsung My Files app within android, DCIM folder shows I have 7417 files, 15 folders so I know I don't have 3847 pictures and videos detected I should have alot more.

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  3. Anonymous
    2023-03-01T23:24:49+00:00

    I can no longer repro the issue, regardless of the destination folder I choose in the Import wizard. It cleans the (acq*.tmp) temp files duly this time. 3000+ items copied in a single go. that's strange!

    Image

    Either because I ran Chkdsk on the system drive, or I'm running v22H2 (when the original question was posted, it was v21H2).

    That is strange to me because my S8 has alot more files and only around 1800 pictures and videos are detected. I dont know why. My windows version is also 22H2 with all updates. What kind of PC system are you using ? How did you use Chkdsk ? Also, did you use the command line to clear the temporary files or the script that you told me to use? After all this time, I am still getting all the thumbnails being switched with another picture and also problem with sizes. What steps did you take to resolve this on your end? What phone are you using?

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  4. Ramesh 176.2K Reputation points Volunteer Moderator
    2023-01-31T14:08:57+00:00

    I can no longer repro the issue, regardless of the destination folder I choose in the Import wizard. It cleans the (acq*.tmp) temp files duly this time. 3000+ items copied in a single go. that's strange!

    Either because I ran Chkdsk on the system drive, or I'm running v22H2 (when the original question was posted, it was v21H2).

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  5. Anonymous
    2023-01-30T05:20:15+00:00

    Let me do some testing this week and update the status.

    You said you were doing some testing

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