Hey there, Toan2491,
Welcome to Microsoft Community.
If you're unable to uninstall the problematic Windows Update(KB5023696) through the standard method, you could try using the Command Prompt or Windows Powershell to remove the update. Here's how:
- Click Start and type cmd in the Start menu search box. Right-click it and click Run as administrator.
- In the command prompt, type in the following command format and hit Enter to proceed the process:
wusa /uninstall /kb:5023696
Please feel free to let me know if you have any further updates, thanks.
Have a great day and stay safe!
Best regards
Olivia | Microsoft Community Support Specialist