apps randomly turn to a black screen

Hello nae nae man,

Good to see you in Microsoft Community.

Firstly, could you let me know the specific system version? You can check it by pressing the Win key + R key, and typing "winver", then press Enter, please take a screenshot/photo of it, and only send the relevant information without PII in the next reply.

Did this occur recently, or has it been going on for a while? If it was recent, did you have any special actions (such as installing system updates*,* hardware changes*, etc.*) before that?

Is your system resolution the default (or recommended)? If not, I recommend you setting it to default (or recommended), as some apps may change the display resolution for optimization of the app itself, resulting in similar situations.

And you may Perform a clean boot **** to see if there's a similar situation, this is a troubleshooting step. In this mode, we can further confirm whether it is caused by system problem or third-party software or personalized settings. So, please be patient.

Disclaimer*: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.*

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.

If anything is unclear, please do not hesitate to let me know.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist

Hello there,

I performed a clean boot and it seems like the problem has disappeared.

I also have no clue what could have caused the issues since I did not do anything that I had issues before.
Although I did realize that my issues have started since I updated my graphics drivers on an amd system.
I have a slight suspicion that it might have something to do with the drivers but I am not sure about anything.
Also everything else like the system resolution seems to be fine and having no issues. Everything is on recommended and I haven't changed anything there or in personalized settings in ages.

I hope this is what you wanted a screenshot of.

Hello nae nae man,

I haven't received the message from you in 96 hours, we will no longer observe this thread. If you do need further help, please create a new thread to discuss those concerns.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist

Hello nae nae man,

I haven't received your message yet. If there's anything else I can do for you or something's unclear, don't hesitate to let me know.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist

I'm glad we've made some progress. If a clean boot works, you can follow the steps below to troubleshoot the problem.

How to determine what is causing the problem after you do a clean boot

If your problem does not occur while the computer is in a clean boot environment, then you can determine which startup application or service is causing the problem by systematically turning them on or off and restarting the computer. While turning on a single service or startup item and rebooting each time will eventually find the problematic service or application, the most efficient way to do this is to test half of them at a time, thus eliminating half of the items as the potential cause with each reboot of the computer. You can then repeat this process until you've isolated the problem. Here's how:

1. Sign in to the computer as an administrator. If you are unsure if your account has administrator rights, see Create a local user or administrator account in Windows to find out how to see if your account has administrator rights, and grant them to your account, if necessary.
2. Select Search, then type msconfig. Select System Configuration from the list of results.
3. Select the Services tab, and then select Hide all Microsoft services.
4. Select each of the check boxes in the upper half of the Servicelist.
5. Select OK, then select Restart.
6. After the computer restarts, determine whether the problem still occurs.
   • If the problem still occurs, one of the checked items is the problematic service. Repeat steps 1 through 6, but in Step 4, clear the lower half of the boxes in the Servicelist that you selected in your last test.
   • If the problem doesn't occur, the checked items are not the cause of the problem. Repeat steps 1 through 6, but in Step 4, turn on the upper half of the boxes that you cleared in the Servicelist in the last test.
   • Repeat these steps until you've either isolated the problem to a single service, or until you've determined that none of the services are the cause of the problem. If you experience the problem when only one service is selected in the Servicelist, go to step 10. If none of the services cause the problem, go to step 7.
7. Select Startup, then select Open Task Manager. On the Startuptab on Task Manager, one at a time, select the upper half of the items you Disabled earlier, then select Enable.
8. Select OK, then select Restart.
   • If the problem occurs, repeat step 7, but this time Disable the lower half of the items you Enabled in your last test.
   • If the problem does not occur, repeat step 7, but Disable everything you Enabled in your last test and Enable the other half of the items you Disabled.
   • If you still experience the problem after only one Startup item is Enabled, then the Enabled item is the one causing the problem, and you should go to step 9. If no Startup item causes the problem, there might be a problem with a Microsoft service. See Recovery options in Windows.
9. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved, or run Windows with the service unchecked or the Startup item Disabled.