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Jabra headset connection with laptop

Anonymous
2023-03-18T18:50:22+00:00

Hi,

I have been using Jabra Elite 75t with my laptops for about 2 years. Some time ago the device stopped being recognized as input/output audio device in Windows 11 Settings Menu. However, Bluetooth connection seems fine.

I tried to connect the headset to 2 other laptops, one on which is the same as mine. It is fine there - headset is displayed as audio device and audio flow goes in and out as it supposed to be.

I also tried to connect another headset to my laptop. It is also fine!

I realize that these tests' outcome is a bit contradictory. Somehow the certain combination of headset and laptop doesn't work.

I tried the basics:

  1. Restore my headset settings to the default. By the way, the headset worked fine with my phone all the way.
  2. Delete the connected Bluetooth device and connect it again
  3. Update all the drivers.

Now I am stuck with the problem and I would appreciate any advice.

Thank you

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-05-02T16:39:26+00:00

    Hi Mosken,

    Any f/u w/r/t bluetooth headset connectivity issues? I recently started using windows 11 build:

    Edition Windows 11 Pro

    Version 23H2

    Installed on ‎4/‎26/‎2024

    OS build 22631.3527

    Experience Windows Feature Experience Pack 1000.22700.1003.0

    Same issue, multiple blue tooth headset devices will pair but the auto quality for both consuming media and participating in active discussions over zoom is debilitating. Any additional feed back would be welcomed. It is not just Jabra buds, but other vendors as well.

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  2. Anonymous
    2024-02-27T10:35:58+00:00

    Hello,

    It seems like you've already taken some essential troubleshooting steps. Since your Jabra Elite 75t works with other laptops and another headset works fine with your laptop, the issue might be specific to the combination of your Jabra Elite 75t and your laptop. Here are a few additional suggestions to try:

    1. Bluetooth Drivers

    Ensure your laptop's Bluetooth drivers are up to date. Sometimes, generic drivers might not work as effectively with specific devices.

    1. Jabra Sound+ App:

    If your Jabra Elite 75t supports the Jabra Sound+ app, consider installing it and checking for any firmware updates for your headset. Updating the firmware might resolve compatibility issues.

    1. Windows Audio Troubleshooter

    Run the built-in Windows Audio Troubleshooter to identify and fix potential issues with the audio settings. Right-click on the speaker icon in the taskbar, select "Troubleshoot sound problems," and follow the on-screen instructions.

    1. Bluetooth Stack Reset

    Resetting the Bluetooth stack on your laptop might help. Open Command Prompt with administrative privileges and type the following commands: 

    
   net stop bthserv 

   net start bthserv

    This restarts the Bluetooth service.

    1. Check Default Audio Device

    Confirm that the Jabra Elite 75t is set as the default audio device in the Windows sound settings. Right-click on the speaker icon, choose "Open Sound settings," and under the "Output" and "Input" sections, select your Jabra Elite 75t.

    1. Remove Device from Device Manager

    Uninstall the Bluetooth device associated with your Jabra Elite 85t or 75t from the Device Manager. Right-click on the Bluetooth device, select "Uninstall device," and then reconnect your Jabra Elite 75t.

    1. System Restore

    If the issue started after a specific event or software installation, you might consider using System Restore to revert your system to a state when the Jabra Elite 75t was working correctly.

    1. Check Group Policies

    Sometimes, group policies may restrict certain Bluetooth functionalities. Ensure there are no group policies preventing the proper functioning of Bluetooth audio devices.

    If the problem persists after trying these steps, it might be worth reaching out to Jabra support for assistance, as they may have specific insights into compatibility issues with Windows 11. Additionally, checking for any Windows 11 updates might be beneficial, as Microsoft continually releases patches and updates that could address compatibility issues with specific devices.

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  3. Anonymous
    2023-03-21T12:39:29+00:00

    I believe it is a little more complicated story than just Windows 11.

    I was using this headset successfully with Windows 11 for a few months. And suddenly...

    Now I successfully connected my headset with 2 other laptops on Windows 11, one of which is the same Huawei device as mine. I compared the versions of Bluetooth drivers and couldn't spot any differences.

    Can't imagine, where is the problem...

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  4. Anonymous
    2023-03-21T12:18:30+00:00

    I have the same issue. It seems to be related to win11 and jabra not supporting computers...(which is ridiculous of course)

    https://www.reddit.com/r/Jabra/comments/rieotd/elite_active_75t_ongoing_issues_with_windows_11/

    for me, in win 10 the exact same headset works perfectly fine, but in win11 it behaves strangely ( when i mute myself, i cannot hear anymore, bad quality)

    I remember having struggles in linux ubuntu when one day they fixed the bluetooth driver and it worked fine.

    Lets hope microsoft fixes their bluetooth driver, too.

    1 person found this answer helpful.
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  5. Anonymous
    2023-03-20T14:37:27+00:00

    Hi, Mosken

    Thank you for your reply!

    • It is Windows 11 22H2 Build 22621.1413
    • Audio troubleshooter shows weird result. When my headset is NOT connected, it is displayed as a device to troubleshoot. When I try to troubleshoot it, it says that the device is not plugged it - it is okay. But once I connect it, it disappears from the list of devices in troubleshooting interface. Very weird.
    • I can see my headset in Bluetooth section of the Device Manager. But it is not shown as an Audio Device there. Screen shot is attached. So, I can't delete this "Audio device". I deleted Bluetooth device, but with no result.
    • Setting the default audio device is also not possible. The same story as with troubleshooting service. Disconnected device is listed, but the device disappears from the list the exact moment it is connected. Two screenshots are below.
    • I tried clean boot with no result

    I would appreciate any other advise.

    Best Regards

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