Cannot send invites from my family safety account

Question

Cannot send invites from my family safety account

Anonymous

Hello,

I am having continuous trouble sending an invite as the organiser of my family safety group. Furthermore, when my partner set up the group and tried to invite both my son and myself we are unable to accept it.

I have been passed around to various teams on your live chat service with no one being able to offer me a solution or reasonable explanation on when this will be fixed.

The group I set up on my email would not register my son’s pc and your help forums said to try removing and adding again. However now when I try to send him an invite it says there is “suspicious activity” and to “wait” or “contact support” before sending another. I have contacted support as I have said several times and no one seems able to unblock my account. I don’t know how to fix this issue and I would like someone to unblock the restrictions on both mine and my son’s account as certainly no one is hacking and I was following advice from your forums.

It seems the issue is persistent from both our accounts. He cannot accept the invite from someone else and I am not allowed to send any invites. I need him added to my family account and I am thoroughly exhausted being passed around from various different departments with no one actually solving this issue despite me being promised it would be fixed by now.

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5 answers

Answer 1

Hi Zoey Kemp,

I fully understand the inconvenience this may cause you.

But I'm sorry, the response community may not be able to solve this problem for you, because we don't have the authority to directly interfere with user accounts.

Recently, quite a few users have given us feedback on the problems of home security and family group function. We can offer some suggestions, such as changing the Internet environment, changing other browsers, trying more mobile phone numbers, etc., but the effect is not obvious.

I have submitted this issue for you through internal channels. In addition, you can also submit your questions through the **** Feedback Hub (if convenient, please provide as much detail as possible, including pictures, videos, etc.).

Please share the feedback link after submitting, I will submit your feedback to the relevant team for investigation through internal channels.

Best regards,

Mitchell - | Microsoft community support expert from MSFT

Answer 2

Hi,

Thank you so much for your reply.

My issue is with being allowed to send and accept invites. As I had to send multiple ones to try and mend the issue, I was told through live chat that this is now preventing me from sending or accepting invites based on “suspicious activity” on my account as I stipulated above. Does this still count under what you said? I was told to try again Wednesday after not touching the account for 48 hours (this will be an extra 24 by that point) however I am immensely stressed that I have one son not under this protection and the other works perfectly.

To reiterate, I am told you detected “suspicious activity” on my account (and his) from frequent leaving/sending invites however no one seems to be able to either fix this for me or tell me how long I precisely have to wait when it clearly isn’t suspicious activity and I have proved this.

I hope this makes sense and I hope to hear from you soon,

Zoe

Answer 3

Hi there,

Unfortunately I’ve done this and it still claims I’m unable to send due to “suspicious activity”. It’s almost been a week - please can this be fixed now, or can you tell me how to add him to my account as I did precisely what you asked and it honestly is bordering on frustration now… there’s no way this should happen for this amount of time nor should I be told multiple different things from people.

I hope this makes sense;

Zoe

Answer 4

Hi Zoey Kemp,

Please allow me to explain this to you.

Since frequent invitations or invitations to an account can indeed result in the account being identified by the system as abnormal activity, Chat support suggests that you are right to try again after 48 hours.

However, I want to express that some users cannot receive invitations or invite other users to join the family group because there may be some problems with the family group function at present. This may mistakenly lead the user to perform the same actions more often, resulting in the account being recognized by the system as abnormal activity.

So don't worry, follow Chat's support and try again after 48 hours.

Best regards,

Mitchell - | Microsoft community support expert from MSFT

Answer 5

Hello Zoey Kemp,

Welcome to Microsoft Community.

I understand the inconvenience this may cause you. But please allow me to explain the situation.

Recently, I've been receiving feedback from many users about family safety and family group features. They have encountered various issues, such as failure to add their child's account to the family group, the error "it's not you, it's us", failure to monitor children's daily use through family safety, changing screen time but not taking effect. And to be separated from the family group, but still get parental permission.

Regarding the current problem of the family group, we have submitted the bug to the relevant departments. Microsoft has hired engineers to investigate this issue and begin repairing it.

This is not a problem with your account. I can only advise you to be patient for now.

We apologize for the inconvenience you may have.

Best regards,

Mitchell - | Microsoft community support expert from MSFT

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Cannot send invites from my family safety account

5 answers