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Touch Screen Stopped Working (HP Laptop)

Anonymous
2023-03-22T03:18:50+00:00

Hello Everyone,

I recently noticed my touchscreen on my laptop stopped working for no reason. When running HP Hardware Diagnostics it works but not on the home screen. Any ideas how to fix?

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-03-22T04:32:34+00:00

    Hi Luke,
    This is Tamal trying to help you with the issue.
    Depending on age and usage of the device it could be hardware issue as well. Part of the hardware that is connected to the motherboard working & human interfacing side is broken. If it's registering touch in hp software then hardware is fine and driver is broken. You can try uninstall the driver from device manager by right clicking on the start. In device manager if you can't see the touch screen under human interfere device then please go to view then turn on show hidden devices option. Now uninstall the driver by expanding and right clicking on it. Then go for a restart.
    If the device shows its presence but doesn't register a touch then you should connect hp support for warranty assistance if the device is under warranty.

    2 people found this answer helpful.
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  2. Anonymous
    2023-03-24T01:07:44+00:00

    Hi,

    Would you mind sharing the further solutions

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  3. Anonymous
    2023-03-22T15:45:40+00:00

    Take the PC to a reputed PC repairing center & get it checked, it could be a loose /broken connector between the touch digitizer and the touch controller. It's going to cost some money but the device will be fit for use.

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  4. Anonymous
    2023-03-22T05:42:03+00:00

    Please install the latest versions of

    HP PC Hardware Diagnostics UEFI version 9.0.0.0:

    https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144997.exe

    HP PC Hardware Diagnostics Windows version 2.1.0.0:

    https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144583.exe

    See this HP link for troubleshooting touch screen issues:

    Please repeat the steps as needed.

    https://support.hp.com/us-en/document/ish_4305073-3491276-16

    In case all of the above options fail there are some additional trial and error steps that may be able to be performed.

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  5. Anonymous
    2023-03-22T05:02:54+00:00

    Hi Tamal,

    I already have tried contacting hop but I have had no reply. It does appear under HID and I have uninstalled it and restarted my laptop multiple times. . Also the warranty has finished a while ago and the device is running as smooth as ever before. It’s just an annoyance as I cant use my pen etc. Is there any other ways it could be fixed? Thanks

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