Hi,
My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.
The first thing would be to run the Troubleshooter for the Microsoft Store.
- Please type Troubleshoot in the search on the taskbar and open the page.
- Then click on other troubleshooters.
- Scroll down the page and click on the run key in the Windows Store app.
- Check to see if this fixed the problem.
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How to check to make sure it is running in services.
Please type the word services in the search on the taskbar and open the page.
Scroll down the page and click on Microsoft Store Install Services.
Make sure it is running at set to automatic.
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Clearing the cache can help you fix the Microsoft Store not opening an issue on the Windows 10 machine.
Press Windows + R key and open the Run menu.
Type wsreset.exe and click OK.
A blank Command Prompt window will open, but rest assured that it’s clearing the cache.
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Install the store package.
Please type the word Powershell in the search. Do not hit enter.
Select Run as administrator and then hit enter.
Paste the code below on the page and hit enter.
Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
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This is done using the Powershell.
Uninstalling and Reinstalling Microsoft Store App. This normally applies to issues within the Store App that show an error message or the download does not start or load.
Press Windows Key + X (or right-click on the start menu)
Choose Windows PowerShell (Admin). Then paste this command:
Get-AppxPackage -Name "Microsoft.WindowsStore" | Remove-AppxPackage
You will know it's done if you see, system32 again in the end.
Once done, please click on the start menu then search or type Microsoft Store. If shows no results, meaning we are able to uninstall it successfully.
Then please go back to the Powershell (Admin) so we can reinstall a new one back. Please paste and run this command:
Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Double-check if the store app is back and preferably restart the computer to apply the changes.
Please let me know if you have any questions.
Best Wishes,
Cindy