Unlock my laptop

Hello! My name is Mostafa, and I’m an independent advisor and a long-time Microsoft user.

I’m sorry that you are experiencing this issue, and I will try my best to assist you with this so that you find a satisfactory solution.

1. Press and hold the Shift key on your keyboard and click on the Power icon in the bottom right corner of your screen.
2. Click on Restart while still holding down the Shift key.
3. After your laptop restarts, click on Troubleshoot > Advanced options > Startup Settings > Restart.
4. After your laptop restarts again, press F5 or 5 to select Safe Mode with Networking.
5. Once you’re logged in to Safe Mode with Networking, you can try logging in to your Microsoft account again.

Check the below link to try some solutions.

https://windowsreport.com/windows-11-locked-out...

I hope the above steps helped you. In case of additional questions, reach out back to me, and I will be happy to help and try my best to resolve your issue. Thank you.

Best,

Mostafa

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Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before downloading and installing it.

Hi Lindita! I'm sorry to know that you are still having issues.

1. Go to another device and sign in to your Microsoft account.
2. Select “Devices” from the menu on the left-hand side of the screen.
3. Find your laptop and select “Show details.”
4. Select “Manage” under “Device options.”
5. Select “Remove” under “Reset PIN.”
6. Follow the instructions on your laptop to reset your PIN.

If that doesn’t work, try logging into safe mode.

1. Press and hold the Shift key on your keyboard and click on the Power icon in the bottom right corner of your screen.
2. Click on Restart while still holding down the Shift key.
3. Select “Safe Mode with Command Prompt” and press Enter.
4. Type “net user administrator /active:yes” and press Enter.
5. Restart your laptop and log in with the administrator account.
6. Create a new user account and copy your files to the new account.

https://support.microsoft.com/en-us/topic/admin...

How to Fix a Computer That Won't Start in Safe Mode

https://www.lifewire.com/fix-a-computer-that-al...

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before downloading and installing it.

I hope that help.

Hi thank you very much but it doesnt work unfortunately :(

The advanced options and troubleshoot did not appear .

How can i access to my laptop in a different way ? Maybe from my microsoft account or how can request admin permission?