Share via

Windows Fax and scan for Windows 11

Anonymous
2023-04-03T21:04:56+00:00

After the upgrade to Windows 11, Windows Fax and scan tries to print instead of fax. After htting the send button within the new fax window it brings up the printer menu.

Then cancelling the print, this message appears.

I have uninstalled and reinstalled Windows Fax multipled times.

Fax is listed as a printer.

Diag from windows 11

Before the force upgrade to win11. Windows fax worked perfectly. Its not the modem. I placed the modem on a win10 laptop and it faxes correctly.

Regards

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

16 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-03-15T02:09:37+00:00

    After messing with this same issue for a few hours, I narrowed it down. While it worked in admin and not a user there must be some difference. I opened a notepad as admin and one notepad as the user. When I went to print the OLD print style was there. AND the fax shows up. The user notepad showed the new print dialog. No fax.

    Ran this to disable the new dialog

    reg add "HKCU\Software\Microsoft\Print\UnifiedPrintDialog" /v "PreferLegacyPrintDialog" /d 1 /t REG_DWORD /f

    And my user is able to fax. Hope this helps! Spent hours going through event logs, fax logs, process explorer output for the issue and nothing I tried or looked into had any success.

    I hope this helps others! If it does, please reply!

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2023-04-12T14:59:45+00:00

    I just came across this same issue.

    The simplest "fix" (workaround) I've found is running Windows Fax and Scan as an Administrator.

    I was unable to find an actual solution.

    7 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-04-03T22:07:42+00:00

    Hello Frankie. I'm Greg, here to help you with this.

    1. Is this a combo fax/scan/printer? Often after Win11 Upgrade it requires reinstalling the Printer or Fax machine software. Do the clean install here:

    https://answers.microsoft.com/en-us/windows/for...

    1. Here are troubleshooting steps to get Windows Fax & Scan to work in Windows 11 and alternatives to consider so that something will work:

    https://www.thewindowsclub.com/windows-fax-and-...

    (Avoid ad links which intrude into editorial copy, especially DO NOT INSTALL Restoro, PC Repair Tool and Reimage ads)

    https://www.intowindows.com/how-to-install-wind...

    https://alternativeto.net/software/windows-fax-...

    https://www.geckoandfly.com/3356/microsoft-fax-...

    https://www.youtube.com/watch?v=MFWtMwvG0ls

    Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

    ____________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-11-27T15:15:53+00:00

    I am logged into my Windows 11 -- I finally found the optional features, In System >Optional fishers but when I try to add WINDOWS FAX AND SCAN: it is not installing. There is showing the Couldn't Add What can be done?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-05-07T22:34:54+00:00

    Its amazing that I never tried that. It works using runas administrator. Thanks for the tip.

    2 people found this answer helpful.
    0 comments