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i have a Dell laptop and i'm using a Logitech wireless keyboard & mouse with it. My computer just did a software update yesterday and now today the keyboard just stopped working. Change the batteries, turned it off and on, unplugged/plugged the wireless usb receiver, no difference. The wireless mouse continues to work however.
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Answer accepted by question author
Thank you for your response! I went in to look at the drivers and it didn't give me the option to update the driver (it was greyed out) and everything indicated that the device was working properly. So I unplugged the usb receiver again, took the batteries out and put them back in, turned the keyboard off and back on and it just started working! So whatever of those repeated steps seemed to work the second time.
Hi, and thanks for reaching out. I am Zainab, an Independent Advisor and a Windows user like you. I'll be happy to help you out today.
I understand how important it is for you to resolve the issue with your Logitech keyboard, nothing to worry I will do my best to help you out.
Windows is designed to be compatible with the majority of devices. This issue normally happens when a certain update changes your driver, it may result in a faulty or not compatible driver preventing it to run a certain device. To fix this we can roll back the keyboard driver to make sure it is compatible with your PC.
Kindly follow these steps:
-Please press the Windows key and X on your keyboard and select Device Manager
-Select the arrow next to Keyboards to expand it
-Please right-click on the Logitech keyboard driver
-Select Update driver
-Then select Browse my computer for drivers
-Choose Let me pick from a list of device drivers on my computer
-You'll see a list of pre-installed drivers > Select the first driver on the list and click on Next
I hope the above information helps. Please let me know how it goes.
Best Regards,
Zainab.
Great, I am glad that worked. If you don't have any more questions, feel free to choose a rating, and have a great day!
