Hello! My name is Mostafa, and I’m an independent advisor and a long-time Microsoft user.
I’m sorry that you are experiencing this issue, and I will try my best to assist you with this so that you find a satisfactory solution.
Press F8 to access the Advanced Boot Options menu when the PC restarts, and select Safe Mode.
- Run System File Checker (SFC): SFC is a built-in tool that scans and repairs corrupt system files. To run it, open the Command Prompt as an administrator and type "sfc /scannow" (without quotes) and press Enter. This will take some time to complete.
- Remove third-party antivirus software: Having two antivirus programs installed on your computer can cause conflicts and lead to registry errors. Remove one of them
- Check for update Drivers and Windows
If the above steps did not help, try restoring it to a previous restore point.
Go to Control Panel > System and Security > System > System Protection > System Restore.
I hope the above steps helped you. In case of additional questions, reach out back to me, and I will be happy to help and try my best to resolve your issue. Thank you.
Best,
Mostafa
Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.