I had some problems with this drivers

Hello Cristobal,

You could disable the drivers by right clicking them "Disable Device" or try the following:

1. Go to each device on 'Properties', then go to 'Events'; there should be the .inf file for each driver -- note it.
2. Open PowerShell as administrator and type: pnputil /delete-driver YOUR_INF /uninstall /force

Replace YOUR_INF above for each of the drivers you want to uninstall.

Regards,

Hi there! I hope you are well. My name is, Zadee. I'll try my best to help you today.

Can you share your system info, please? Thank you.

1. On your keyboard, press Win + R
2. Type: msinfo32, press enter
3. Take a screenshot of the System Information, make sure to get the System Model, Baseboard Manufacturer, and Product
4. Then upload it here by pasting or dragging the image to your reply

When it was re-installed it should be a different new driver(without the error) but I think this was not your case.

Apologies. I ran out of ideas. But don't worry, maybe another community Advisor has a new solution. Someone will be with you soon.

Have a nice day! thank you

I tried all the options, but every time I uninstall them and restart my pc, all the drivers are always reinstalled... what can I do now?

Hi Cristobal,

My name is Merlina, I am an Independent Advisor and a user like yourself. I'm Sorry to know that you're having this issue. I apologize for the inconvenience. I'll do my best to help you.

If you receive this error Windows cannot load the device driver (Code 38) in the Device Manager, which means that a previous instance of the device driver is still in memory. Every time a device is used, the driver is loaded into memory and then unloaded. This error may occur if the OS loads the unwanted driver or fails to unload the driver. The causes behind this issue could be as follows:

1. An obsolete version of the driver is still installed on the system.
2. The USB drivers might not be updated.
3. Third-party programs might be interfering with the installation.

The easiest way to resolve this issue is to reboot your Windows 11/10 computer. This way the OS will completely offload everything from memory and start fresh. This post explains the difference between Reboot, Restart, and Reset.
If that does not help, proceed with the following solutions:

1. Uninstall previously installed drivers and reinstall the newer version from the manufacturer’s website
2. Run the Hardware and Devices Troubleshooter
3. Re-install USB drivers
4. Run the system in a clean boot

Please see the steps here: https://www.thewindowsclub.com/windows-cannot-l...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.