Hi Mr, I'm John D, and I am happy to help you with this.
I'm sorry to hear that you are experiencing issues with your headset. Regarding your issue, I would suggest trying a few troubleshooting steps that could potentially solve the problem:
> Ensure that the headset is properly plugged into the correct audio jack on your computer.
> Adjust the microphone settings in Windows 10 by right-clicking on the speaker icon in your taskbar, selecting "Open Sound settings," and then clicking on the "Sound Control Panel" option.
> From there, navigate to the "Recording" tab and make sure that your headset microphone is set as the default recording device.
If these steps do not resolve the issue, there may be a hardware problem with the headset itself.
I hope that these suggestions will be helpful to you.
John D.
Independent Advisor