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Greetings,
I have been trying to install Roblox on my child's account. In the Store app, I sign out of her account. I then sign into my account. I enter the password and then I am asked to allow it on the authenticator, and finally I am asked to enter my pin. I enter my pin and it does not recognize it and I know beyond a shadow of doubt that this is my pin. Please Help.
Jim
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Hi jamie,
I'm Sumit, here to answer your query at the Microsoft Community.
I believe your son can also purchase by sending you a request.
Let us try Resetting Microsoft Store.
Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.
Type "wsreset -i"
Press Enter.
Reboot afterwards and try again.
