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W10 VPN Error: The L2TP connection attempt failed because the security layer encountered a processing error during the initial negotiations with the remote computer

Anonymous
2023-04-18T10:55:36+00:00

Hi guys

I recently replaced my hard drive with a SSD and used a clean install on Windows 10 via flash drive / recovery media.

All has gone fine, except when I try and log on to my VPN I get the error: The L2TP connection attempt failed because the security layer encountered a processing error during the initial negotiations with the remote computer.

I had previously seen this error on my L2TP connected Cisco Meraki VPN, to solve this I uninstalled a Security Update for Microsoft Windows (KB5009543) which caused the problem.

However, as I have a fresh install of Windows 10 I don't have a separate KB5009543 security update to uninstall, so I can't figure out how to fix whatever it is that broke the VPN in this update.

Any help is greatly appreciated.

Thanks

Nick

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-04-18T20:31:44+00:00

    Hello! My name is Cristiano. I'll try to help you.

    The error you are seeing indicates that there is an issue with the negotiation process between your computer and the remote VPN server. This can occur due to a number of reasons, including misconfiguration of the VPN settings, network connectivity issues, or compatibility problems with Windows updates.

    Since you have already ruled out the possibility of the KB5009543 security update causing the issue, you can try the following steps to troubleshoot the problem:

    1. Check your VPN settings: Make sure that your VPN settings are correct, including the server address, username, and password. You can also try changing the VPN protocol from L2TP to another protocol like PPTP or OpenVPN to see if that resolves the issue.
    2. Check your network connectivity: Ensure that your computer is connected to the internet and that there are no issues with your network connection. You can try resetting your network settings by running the following commands in Command Prompt:

    ipconfig /release

    ipconfig /renew

    netsh winsock reset

    netsh int ip reset

    1. Update your network drivers: Outdated or corrupted network drivers can cause connectivity issues. You can try updating your network drivers by going to Device Manager and selecting the network adapter, then clicking on "Update driver".
    2. Disable your firewall/antivirus: Sometimes, your firewall or antivirus software can interfere with your VPN connection. Try disabling them temporarily to see if that resolves the issue.
    3. Contact your VPN provider: If none of the above steps work, contact your VPN provider for further assistance. They may be able to provide you with more specific troubleshooting steps or recommend a different VPN protocol to use.

    I hope these steps help you resolve the issue. Let me know if you have any further questions.

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  1. Anonymous
    2023-10-23T12:47:19+00:00

    for me after hitting a walll for 4 hours i found the fix was a restart on the service IKE and AuthIP IPsec Keying Modules from windows services

    4 people found this answer helpful.
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  2. Anonymous
    2024-02-09T11:25:36+00:00

    Go to "services.msc"

    Find "IPsec policy agent" and "IKE and AuthIP IPsec Keying Modules" and run it

    2 people found this answer helpful.
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  3. Anonymous
    2023-04-19T07:44:33+00:00

    Hi Cristiano

    Thanks for your reply.

    I had another look at the VPN settings and it turns out that I had the protocol Microsoft CHAP selected, however it seems that I needed PAP.

    After changing these protocol setting it worked fine, no issues.

    Thanks so much for your help Christine and Cristiano

    Best regards

    Nick

    2 people found this answer helpful.
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  4. Tin Luna 24,245 Reputation points Independent Advisor
    2023-04-18T11:37:01+00:00

    Hi Frinkahedron,

    I'm Christine, a Windows user like you. I'll do my best to help you. I can see here that you're having issue connecting to your VPN.

    Found similar thread regarding this issue, please try the steps provided by RobinsonSilvestre and marky9074.

    https://answers.microsoft.com/en-us/windows/for...

    And suggested by John DeV

    https://answers.microsoft.com/en-us/windows/for...

    Please let me know the result. I'll be happy to assist you all the way until it's resolved.

    Thank you,

    Christine L

    Independent Advisor

    1 person found this answer helpful.
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