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Please help , stuck on preparing loop.

Anonymous
2023-04-05T16:29:17+00:00

I was resetting my laptop but now it is stuck on a preparing loop and it keeps bringing the same notification "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To reinstall windows, click "ok" to restart the computer , and then restart the installation. " I have tried several time and still the same thing. HELP PLEASE.

Windows for home | Windows 10 | Windows update

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  1. David-M 110.5K Reputation points Independent Advisor
    2023-04-05T17:04:45+00:00

    Hi. I'm David, and I'm happy to help you.

    The reset you did might not have worked well. Sometimes the system can get corrupted after resetting the PC.

    Try resetting again following the instructions below.

    You will need to access the Windows Recovery Environment (WinRE). In your case, to do this, you will repeatedly turn your device off, then on:

    1. Hold down the power button for 10 seconds to turn off your device; (If the device is ON when starting the procedure)
    2. Press the power button again to turn on your device;
    3. On the first sign that Windows has started (for example, some devices display the manufacturer's logo with spinning dots when starting), hold down the power button for 10 seconds to turn off your device;
    4. Press the power button again to turn on your device;
    5. When Windows starts, hold down the power button for 10 seconds to turn off your device;
    6. Press the power button again to turn on your device;
    7. Allow your device to fully start. You will enter WinRE.

    Reference: https://support.microsoft.com/en-us/windows/rec...

    • On the Choose an option screen, select "Troubleshoot > Reset this PC", and then follow the on-screen instructions.

    If after resetting again, the problem persists, there might be some damage to the recovery files.

    The best option, in this case, is to do a clean install using an installation media.

    If you don't have one, create using the Media Creation Tool. Access the link below and click on "Download tool now".

    https://www.microsoft.com/software-download/win...

    Run the tool on a working computer, select "Create installation media for another computer", and follow the on-screen instructions.

    You can create the installation media on an empty USB flash drive with at least 8GB.

    If you have important files that you need to recover, follow the instructions below to be able to transfer the files to an external storage device.

    1. Start your computer using the installation media;
    2. Choose the language, select "Next" and press "Shift + F10" to open the Command Prompt;
    3. In Command Prompt, type the command below and press Enter.

    notepad

    1. Notepad will open. Click on "File" and select "Save As";
    2. A window will open that allows you to browse the files on your computer. Through this window, you can make a copy of your files.

    Note: There will be other partitions that are usually hidden in Windows. The system partition, which is usually (C:), should be (D:), and your files will be in the "Users<username>" folder.

    After backing up your files, do a clean install as instructed under "Use the installation media to perform a clean install" in the article below.

    https://support.microsoft.com/en-us/windows/rei...

    In your case, start the computer using the installation media and proceed from step 4.

    Feel free to ask back any questions.

    20+ people found this answer helpful.
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