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Get BSOD when gaming with AMD 5900x

Anonymous
2023-04-30T08:49:37+00:00

Hello, I'm having a problem with brand new AMD CPU 5900x and MOBO Asus Tuf gaming B550-plus wifi ii.

BSOD occurs with error code: WHEA_UNCORRECTABLE_ERROR when play games.

Everything is normal when normal use. Youtube with high resolution video, microsoft office work, everything is fine.

However when gaming, BSOD suddenly occurs after 5~15mins playing.

Several games tested, everything same, same BSOD, also after 5~15mins, max. ~30mins.

But it's weird because everything is normal when I run the CPU stress test (with AMD Ryzen Master) and Furmark GPU stress test.

When CPU stress test, CPU run at ~95% and Temp 70~80C, then pass

When CPU stress test, GPU run at ~99% and Temp 60~70C for 30min, also OK

Here is my PC spec.

  • 5900x
  • Tuf Gaming B550-plus WIFI II
  • WD M.2 SDD x2
  • GTX 1070
  • ADATA XPG DDR4 8GB x4
  • PSU 550W
  • Windows 10

And also here is one of the Dump file.

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffa78f71d3e028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 00000000bc800800, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000060c0859, Low order 32-bits of the MCi_STATUS value.

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 7546

    Key  : Analysis.Elapsed.mSec
    Value: 7860

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 1093

    Key  : Analysis.Init.Elapsed.mSec
    Value: 8020

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 95

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: 8

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: 0x124_0_AuthenticAMD_PROCESSOR__UNKNOWN_IMAGE_AuthenticAMD.sys

    Key  : Failure.Hash
    Value: {035dcc87-485b-74b3-1c1b-ee50cb0c2865}

BUGCHECK_CODE:  124

BUGCHECK_P1: 0

BUGCHECK_P2: ffffa78f71d3e028

BUGCHECK_P3: bc800800

BUGCHECK_P4: 60c0859

FILE_IN_CAB:  043023-12296-01.dmp

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  webwallpaper32

STACK_TEXT:  
ffffd681`841a1938 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x124_0_AuthenticAMD_PROCESSOR__UNKNOWN_IMAGE_AuthenticAMD.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {035dcc87-485b-74b3-1c1b-ee50cb0c2865}

Followup:     MachineOwner
---------

I have googled the Failure_bucket_ID, it seems related to my CPU.

Serveral action have been taken:

  • BIOS updated to latest version with default setting
  • AMD Chipset driver updated to lastest version (Download from ASUS)
  • Windows 10 updated to latest version (22H2)
  • Disabled ALL OC option in CPU and RAM
  • Windows Fast boot option disabled
  • chkdsk done and no error found
  • memory diagnostic done and no error found
  • Run "sfc /scannow" and no error found
  • Run "dism /online /cleanup-image /restorehealth" and done successfully
  • Windows power plan set to power saver mode and min. processor state set at 5%
  • Checked all hardwares installed properly

Is the problem related to CPU stability or CPU temp. ?

Is reinstall Windows also one of the option?

It bother me a lot and I hope anyone with experience can help me for this issue.

Thank you.

Windows for home | Windows 10 | Performance and system failures

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5 answers

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  1. DaveM121 890.4K Reputation points Independent Advisor
    2023-04-30T10:05:25+00:00

    Hi Derek M Wong, glad to help!

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  2. Anonymous
    2023-04-30T10:01:50+00:00

    Hi Dave,

    I have no overclocking or undervolting my CPU. I did set a XMP file for my RAM but I already disable it when troubleshooting.

    So I think I should go for Driver Verifier test, but it seems to take a long time since the BSOD not always occur after I did the action that I mention above.

    I will give it a try and if there is any further info or issue, I will reply here.

    Thanks a lot, Dave ;)

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  3. DaveM121 890.4K Reputation points Independent Advisor
    2023-04-30T09:41:27+00:00

    Hi Derek M Wong,

    Your minidump files just list generic errors that refer to the AMD processor and RAM corruption, there is nothing specific listed.

    1

    Are you overclocking or undervolting your CPU, or is there an XMP profile set on your RAM in BIOS?

    2

    If none of those are set, to try to force Windows 10 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

    Before you run Driver Verifier, please create a new System Restore Point

    https://answers.microsoft.com/en-us/windows/for...


    Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Open Command Prompt as Administrator and run these two commands, then restart your PC.

    verifier /reset

    verifier /bootmode resetonbootfail

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  4. Anonymous
    2023-04-30T09:33:28+00:00

    Hello Dave, thanks for your reply.

    Here is the zip file with 5 recent dump files. Thank you.

    DumpFile.zip

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  5. DaveM121 890.4K Reputation points Independent Advisor
    2023-04-30T09:21:53+00:00

    Hi Derek M Wong,

    I am Dave, I will help you with this.

    Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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