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HP EliteBook Laptop Keyboard Light Issues

Anonymous
2023-04-05T21:48:44+00:00

Hello Everyone

Have a HP EliteBook x360 1030 G4 Notebook PC used mainly for business. Got some issues with my keyboard light which only works in the middle/center-slightly right side area. If I am looking on the QWERTY keyboard the F glows most and then GHJKL (and on a little bit) See picture.

It worked properly before & it is not sure but the failure could be from same time when Windows 11 was installed. Not sure. A year ago I turned it on through the BIOS setup in order to light up constantly which was a great function but now I'm here with this issue and cannot find the solution.

What I tried:

  • Of course the F9 key which has an off low and high level but it still just change a limited area.
  • Troubleshooting through setup.
  • Hardware Troubleshooter: CMD then: msdt.exe -id DeviceDiagnostic
  • Trying to fix & troubleshoot through BIOS.
  • Device Manager both updating devices & deleting them after which was reinstalled automatically.
  • Troubleshooting & diagnose through HP Support Assistance.
  • I saw that some people has the keyboard light as an option in the Windows Mobility Center but not me. It is not there.
  • I have 6 keyboard drivers on my Device Manager. 5 is called the same: HID Keyboard Device & one is called Standard 101/102-Key or Microsoft Natural PS/2 Keyboard for HP Hotkey Support. IDK why I need all these and it seems like if any of them gets deleted then after a restart it is back again.

So nothing worked. A saw this forum and red a lot of good answers so in a hope of someone knowing what to do, I ask: what can I do to get the keyboard light back?

Best wishes //William

Windows for home | Windows 11 | Devices and drivers

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  1. EmilyS726 225.5K Reputation points Independent Advisor
    2023-04-05T22:29:31+00:00

    Hello William, this is Emily.

    Keyboard light is not controled via driver, nor is it a Windows feature. It is a hardware/firmware feature. You might be able to adjust it in BIOS if the model supports it. But if there's anything on the software side you can try, I will suggest updating BIOS. But considering the issue is about some parts of the light work and not the other, I fear this is an actual hardware issue with the light itself that you will need support from HP instead.

    2 people found this answer helpful.
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4 additional answers

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  1. Anonymous
    2023-07-14T19:39:32+00:00

    Yes. The light was damaged. I had to change it. It is working well now. Many thanks.

    1 person found this answer helpful.
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  2. Anonymous
    2023-07-14T19:15:05+00:00

    Hi Jerry

    Just saw your message. No unfortunately not. I think the light itself is damaged. Tell me if you had any success 😊

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  3. Anonymous
    2023-05-13T17:20:34+00:00

    Hello Williams.

    This is Jerry. I am also having the same issues, Have you been able to find a solution or recommendation?

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  4. Anonymous
    2023-04-05T23:49:01+00:00

    Hello William, this is Emily.

    Keyboard light is not controled via driver, nor is it a Windows feature. It is a hardware/firmware feature. You might be able to adjust it in BIOS if the model supports it. But if there's anything on the software side you can try, I will suggest updating BIOS. But considering the issue is about some parts of the light work and not the other, I fear this is an actual hardware issue with the light itself that you will need support from HP instead.

    Hello Emily

    Thanks for your answer. I have searched a lot after similar issues but couldn't find something like this at other users. I have updated the BIOS but did not not solved anything. You might be right that is the light itself.

    Best wishes //William

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