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Advice on a Windows 10 Pro license purchased through currys.co.uk

Anonymous
2023-04-06T12:35:15+00:00

I purchased a Windows 10 Pro license through currys.co.uk but the download and license key never came through in my currys.co.uk order page and status remains "The activation is under process. This section will be auto-refreshed when key is available." for over a week.

Currys are telling me I need to contact Microsoft as they do not have access to Windows 10 Pro licensing information despite purchasing from them and not being able to give me the license key or software at all.

Is this something that Microsoft can help with? I have proof of purchase from currys.co.uk but have no Microsoft order reference as the purchase was through a third-party.

At this point Currys will not help me, and are refusing a refund because they believe I have my software which has never been made available.

Can Microsoft help? I cannot find a contact channel that seems related to this kind of situation.

This is my Currys order status, the "Download" button doesn't work but my license key has not been made available.

Windows for home | Windows 10 | Licensing and activation

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  1. Anonymous
    2023-04-06T14:58:33+00:00

    Thanks for your response.

    I absolutely expected it to be like this but Currys are refusing to refund and I'm not in a good place regards this.

    I will provide Currys with further feedback with a hope that they do what is expected of them.

    Thanks again.

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  2. Anonymous
    2023-11-22T12:32:05+00:00

    Did you get a response to this as Currys have done the same thing to me with regards an adobe product?

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  3. Anonymous
    2023-04-06T19:16:58+00:00

    You are most welcome. Happy to help.

    Best wishes.

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  4. Anonymous
    2023-04-06T13:38:57+00:00

    In addition to that:

    Microsoft is no longer selling Windows 10.

    https://www.bleepingcomputer.com/news/microsoft...

    So in order to get that product key, the store must have a physical copy of this key. That's why maybe you are no longer getting any updates in that order because MS has stopped selling Win 10 Keys. You may have to either ask for a physical copy of Win 10 key or a refund.

    Best Regards.

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  5. Anonymous
    2023-04-06T13:18:13+00:00

    Hi there! I hope you are well. My name is, Zadee. Sorry to hear about your experience. I'll try my best to help you today.

    Microsoft can help troubleshoot IF the product key was received and did not work. But you did not even receive the product yet after buying it from their website, which means that the situation must be handled by currys.co.uk.

    To me, this looks like they do not have any stock of this item. You may need to contact their support again regarding this.

    Also:

    Please note that MS community is a user-to-user forum. We do not work for Microsoft here, we are also just regular Windows users like you. We try our best to provide info by doing research to help the community. Thank you for your understanding.

    I wish you the best.

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