Undeletable file on desktop

Question

Undeletable file on desktop

Anonymous

Recently I searched up on google images and tried to drag an image from the page directly to the desktop, but this happened. I tried to delete this file by right-clicking and selecting "delete", but it didn't work. I also tried to select this file and use SHIFT+DELETE, but this didn't work either. It's also impossible to move this file away from the desktop anywhere else. Reboot also didn't help. Is there any way to fix this?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

2 additional answers

Answer 1

Good day Kavezo! I am glad to be able to provide assistance to you today.

Kindly check and try the methods below and see how it goes.

Method 1:

Type in cmd from the search bar on your taskbar and right-click on Command Prompt and click on Run as administrator
Type in the command below and wait for the process to be completed

sfc /scannow

dism.exe /online /cleanup-image /scanhealth

dism.exe /online /cleanup-image /restorehealth

dism.exe /online /cleanupimage /startcomponentcleanup

Restart your PC and try to delete file again and check if it will still be the same

Reference link regarding System File Checker:

https://support.microsoft.com/en-us/topic/use-t...

Method 2:

Try scanning your PC to be sure that this is not related to a virus
Head over to this link below to download MalwareBytes and install it as well

https://www.malwarebytes.com/mwb-download/thank...

After the installation, run the program and scan your computer to see if MalwareBytes will be able to detect and remove the said trojan
You can also change on how the scan will be done by checking on the link below

https://support.malwarebytes.com/hc/en-us/artic...

While you still have or still using MalwareBytes is that you need to change the setting first in order for it to run side by side with Windows Security/Defender and you can do that by going to it Settings (gear icon) and under Security ensure that that the toggle slider for "Always register Malwarebytes in Windows Security Center" is off
You can also check the folder C:\ProgramData\Microsoft\Windows Defender\Quarantine and delete any items that is in there as well
In the event that something has been detected and has been cleaned up then monitor your PC and try to check the file again and then delete it and check if it will still be the same

___________________________________________________________

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

___________________________________________________________

Regards,

Paul R.

Answer 2

Anonymous

Problem solved now, after using FileAssasin. Thanks for trying to help anyway.

0 comments

Answer 3

Good day Kavezo! I am glad to be able to provide assistance to you today.
Kindly check and try the methods below and see how it goes.

Method 1:

Type in cmd from the search bar on your taskbar and right-click on Command Prompt and click on Run as administrator

Type in the command below and wait for the process to be completed
sfc /scannow
dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanupimage /startcomponentcleanup

Restart your PC and try to delete file again and check if it will still be the same

Reference link regarding System File Checker:
https://support.microsoft.com/en-us/topic/use-t...

Method 2:

Try scanning your PC to be sure that this is not related to a virus

Head over to this link below to download MalwareBytes and install it as well
https://www.malwarebytes.com/mwb-download/thank...

After the installation, run the program and scan your computer to see if MalwareBytes will be able to detect and remove the said trojan

You can also change on how the scan will be done by checking on the link below
https://support.malwarebytes.com/hc/en-us/artic...

While you still have or still using MalwareBytes is that you need to change the setting first in order for it to run side by side with Windows Security/Defender and you can do that by going to it Settings (gear icon) and under Security ensure that that the toggle slider for "Always register Malwarebytes in Windows Security Center" is off

You can also check the folder C:\ProgramData\Microsoft\Windows Defender\Quarantine and delete any items that is in there as well

In the event that something has been detected and has been cleaned up then monitor your PC and try to check the file again and then delete it and check if it will still be the same

___________________________________________________________
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
___________________________________________________________

Regards,
Paul R.

Both methods didn't work and "dism.exe /online /cleanupimage /startcomponentcleanup" didn't work either

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Undeletable file on desktop

2 additional answers