Microsoft store won't download/update apps and games

It's not just closing Kaspersky. You need to stop the protection services and the Firewall using the options present in the program.

Closing Kaspersky, you are only closing the program. Services that may be impacting the system continue to run even when you close or terminate the program.

I have Karsperky. I closed it and the firewall and it still didn't work.

Do you use any third-party antivirus?

If yes, try disabling it and see if you can download or update any apps.

I tried everything, but still the problem persists. Must have been something with a windows 10 update. Is there anything else I can do?

Hi. I'm David, and I'm happy to help you.

I suggest doing the following:

Make sure Windows is updated:

https://support.microsoft.com/en-us/windows/upd...

If Windows is already updated or updating didn't help. I suggest you do the procedures below.

Close the Microsoft Store before doing the procedures to avoid errors.

Run the troubleshooter:

1. Click the Start button;
2. Select "Settings > Update & Security > Troubleshoot";
3. Select "Windows Store apps > Run the troubleshooter".

Clear your Microsoft Store cache.

1. Press "Windows + R";
2. Type WSReset.exe ;
3. Click OK.

See if the mentioned problem is fixed.

If it persists, sign out of your Microsoft account in the Microsoft Store app and sign in again with the same account.

See if the mentioned problem is fixed.

If the problem persists, reset the Microsoft Store app:

1. Click the Start button;
2. Select "Settings > Apps > Apps & features";
3. Select "Microsoft Store" and click "Advanced options";
4. Click "Reset" and click "Reset" again.

– Also, try the "Repair" option in the same place if Reset doesn't work

If the problem persists, re-register the Microsoft Store.

1. Press "Windows + X" and select "Windows PowerShell (Admin)";
2. Type or paste the following command and press Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Note if the command will run correctly or will have a red message.

3. Restart the PC.

Feel free to ask back any questions.