[SOLVED] Frequent BSODs with the cause Bad Pool Caller

Question

[SOLVED] Frequent BSODs with the cause Bad Pool Caller

Anonymous

For several weeks now, both PCs in our household have been crashing regularly. Each time the reason is "BAD_POOL_CALLER".

Both systems have clearly different purposes. One is used for work and has mainly office and work software installed. The other is mainly for programming and gaming. Both PCs have an Intel CPU, but only one has an Nvidia graphics card and the other has intigrated graphics. Both PCs have current drivers and all Windows 11 updates installed. However, both PCs have Avira Prime installed with all features (speed-up, antivirus, VPN, etc). So my only guess is that it may be due to Avira.

I have already tried to find the error with WinDbg Preview. However, the only thing I could find out was that the problem seems to come from NETIO.SYS.
Unfortunately, that was all I could find out with the tutorials from the internet and hope you can give me tips on how to find the reason for the crash.

The EventLog had the following error before the kernel power error (Critical):
This is the first instance of the error seen during this time period on Storport Device (Port = 0, Path = 0, Target = 1, Lun = 0) whose Corresponding Class Disk Device Guid is {00000000-0000-0000-0000-000000000000}: The request opcode was 0xA2 and completed with SrbStatus 0x4 and ScsiStatus 0x2. The sense code was (0x5,0x24,0x0). The io latency was 1 ms.

The WinDbg log looks like this: https://pastebin.com/bvKdYTg2

Thanks for any help!

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8 answers

Answer 1

The new dump file still shows the same problem.
To troubleshoot the NIC, please try disabling the NIC in Device Manager and using the phone to share network to the computer via USB instead of the NIC for a while to see if the blue screen still appears.

A bit late but we actually were able to figure out the source of the problem. It turned out that the cause of the crashes was Avira. We're not sure what Avira did, but it was somehow causing Windows to crash. We uninstalled Avira, and we haven't experienced any more crashes since then.

But I appreciate your willingness to help, and thank you again!

Answer 2

Hello, I'm A&K, here to help.

The information you provided indicates that a network-related driver is causing the problem.

This may be due to a corrupt network adapter or a driver failure. It is recommended that you first try to download the latest version of the NIC driver from the device manufacturer's website, uninstall the current NIC driver, and install the latest version of the driver.

You can find and uninstall your NIC driver in the "Programs" page of the Control Panel, NIC drivers usually have the words "Realtek", "Intel" on them. If you can't find it, please go straight to the installation steps.

Answer 3

Anonymous

Thanks for your suggestion!
I actually already tried updating the drivers, but I went ahead and reinstalled them just to be on the safe side.
Now I'm crossing my fingers and hoping that the PCs don't crash again.

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Answer 4

Okay, let me know if there are any developments.
Make sure you uninstall the drivers and reinstall them, not just update them.

I tried reinstalling both my Intel(R) Wi-Fi 6 AX201 160MHz Driver and my Realtek PCIe GbE Family Controller Driver. However, I was unable to reinstall the drivers for VMWare Workstation 17, so I uninstalled them via the Device Manager instead. Interestingly, I found that the internet still works when using a VM, even though the drivers are no longer shown. Instead, the WAN Miniport drivers are now visible.

Unfortunately, I'm still experiencing crashes, particularly when using Ariva Phantom VPN and/or VMWare. Additionally, my other computer without VMWare installed is also experiencing crashes. The computer also has the Avira Phaton VPN drivers installed, but the VPN is never used on it. The drivers are only installed because the VPN came bundled with the antivirus.

Any ideas?

Thank you in advance.

PS: These are my network adapters:
Intel(R) Wi-Fi 6 AX201 160MHz:

Driver Version: 22.200.2.1
Driver Date: 09.03.2023

Realtek PCIe GbE Family Controller:

Driver Version: 1168.11.1206.2022
Driver Date: 06.12.2022

WAN Miniport:

Contains: IKEv2, IP, IPv6, L2TP, Network Monitor, PPPOE, PPTP, SSTP
All devices have the Driver Version: 10.0.22621.1
All devices have the Driver Date: 21.06.2006

Show hidden devices contains:

Microsoft Kernel Debug Network Adapter
Microsoft Wi-Fi Direct Virtual Adapter #3
Microsoft Wi-Fi Direct Virtual Adapter #4
All hidden devices have the Driver Version: 10.0.22621.1
All hidden devices have the Driver Date: 21.06.2006

BlueScreenView shows the following entries:
040923-10515-01.dmp 09.04.2023 15:57:14 BAD_POOL_CALLER 0x000000c2 0000000000000099 ffff800eeb06f4c8 0000000000000000 0000000000000000 tcpip.sys tcpip.sys+2169d0 x64 ntoskrnl.exe+4292a0

C:\WINDOWS\Minidump\040923-10515-01.dmp 16 15 22621 1.877.612 09.04.2023 16:01:35
040923-14062-01.dmp 09.04.2023 15:54:13 BAD_POOL_CALLER 0x000000c2 0000000000000099 ffffa284558d6978 0000000000000000 0000000000000000 tcpip.sys tcpip.sys+2169d0 x64 ntoskrnl.exe+4292a0

C:\WINDOWS\Minidump\040923-14062-01.dmp 16 15 22621 1.888.252 09.04.2023 15:55:46
040923-13125-01.dmp 09.04.2023 15:52:42 BAD_POOL_CALLER 0x000000c2 0000000000000099 ffffbc0b689a5398 0000000000000000 0000000000000000 tcpip.sys tcpip.sys+2169d0 x64 ntoskrnl.exe+4292a0 C:\WINDOWS\Minidump\040923-13125-01.dmp 16 15 22621 2.367.140 09.04.2023 15:54:06

Answer 5

Sakiko 38,625 Independent Advisor

Okay, let me know if there are any developments.

Make sure you uninstall the drivers and reinstall them, not just update them.

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[SOLVED] Frequent BSODs with the cause Bad Pool Caller

8 answers