Tried several times entering my product key but a message of "we're having trouble recognizing it" "error pin" keeps on appearing. I have already double checked the product key .

Question

Tried several times entering my product key but a message of "we're having trouble recognizing it" "error pin" keeps on appearing. I have already double checked the product key .

Anonymous

Please double-check your product key and try again. We're having trouble recognizing it.

Error: PIN-INAPP-INVALIDPIN-8

Already double-check it and tried entering it multiple times but error message keeps on popping.

What shall I do?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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1 answer

Answer 1

Please double-check your product key and try again. We're having trouble recognizing it.

Error: PIN-INAPP-INVALIDPIN-8

Already double-check it and tried entering it multiple times but error message keeps on popping.

What shall I do?

You have posted to Windows 7 forums.

According to Microsoft that is a fixed issue for Office 2021:

https://support.microsoft.com/en-us/office/error-code-pin-inapp-invalidpin-8-when-you-try-to-activate-your-office-2021-product-key-30f8204b-4987-41c1-9778-569602ab5eb7

Last Updated: February 4, 2022

ISSUE

If a new device purchased in Japan after December 2021 comes with an Office 2021 key card, you may get the following error when you enter your product key to activate your Microsoft Office product:

Error code: PIN-INAPP-INVALIDPIN-8

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Tried several times entering my product key but a message of "we're having trouble recognizing it" "error pin" keeps on appearing. I have already double checked the product key .

1 answer