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ArcSoft Webcam companion 3 not found camera in windows 10 - Part2

Anonymous
2023-04-10T01:33:42+00:00

As for my question;

https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/arcsoft-webcam-companion-not-found-in-windows-10/d865af1c-be5a-4665-a88a-261e689b4d67

,I could not post my message any longer, so I created a new thread to continue the issue.

On 7th Apr. 2023, new update came and Windows10 on my PC is now 22H2.

On this condition, I created a new user of Windows10 for testing this issue.

Oh my god! Arksoft Webcam Companion 3 worked perfectly with the new user created.

Though with the original user from the very beggining Windows 10 installed and updated for 4 more years,

this nut Arksift Webcam Companion 3 still would not detect video camera.

Yes, Windows10 appli "Camea" worked perfectly with thie original user, the related camera drivers are working perfectly I think.

But why not on "Arksoft Webcam Companion 3" which worked with the NEW USER CREATED.

Any useful information on solving issue "Arksift Webcam Companion 3 will not detect webcam camera with a specific user"?

This might be caused by registry HKCU-SoftwareI feel.

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-04-10T02:51:55+00:00

    It's an old thread. I don't know if he tried it or not.

    At least those who find this thread will be helped, thanks to you reporting back what worked.

    1 person found this answer helpful.
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  2. Anonymous
    2023-04-10T02:18:26+00:00

    Aha, I found the solution !!

    This issue is caused by ”SETTING" of Windows10.

    To use Arksoft Webcam Companion 3, both CAMERA and MIC are to be "ALLOW APPs TO ACCESS ".

    See attached.

    From "SETTING" of Windows10 , "PRIVACY" , CAMERA and MIKE section, both must be allowed to make this "Webcam Companion 3" detect the USB camera!!

    Now my problem has been solved.

    Hope this helps other users using the Arksoft Webcam Companion.

    Image

    1 person found this answer helpful.
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  3. Anonymous
    2023-04-10T02:38:00+00:00

    Thank you for your quick support, Greg.

    After using a few hours I feel this Arksoft Webcam Companion 3 problem is completely closed.

    No more issue will occur in future.

    But I wonder why KimberlyRischCasey could not try more; https://answers.microsoft.com/en-us/windows/forum/all/webcam-doesnt-work-after-upgrade-to-windows-10/242a0c24-3441-4562-a5a6-3cbdcd7ac13e

    Hope he will read my solution.

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  4. Anonymous
    2023-04-10T02:23:52+00:00

    Hello, I'm Greg, here to help you with this.

    Thank you for reporting what worked to fix the problem, which is to approve Webcam permissions for both camera and microphone.

    The fact it worked in a new test account usually means the problem is a corrupted account, and the easiest solution to that is to replace the account.

    Let me know if you need any further help. I'll stay subscribed to this thread in case you need anything else, until the System locks it in a few months.

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