Hi Mariam,
There can be several reasons for the issue you're experiencing. The most possible reason could be an outdated or corrupted I/O driver. You should try updating it to see if it solves the problem. If that doesn't work, there could be other causes, which I've listed below:
- Restart your computer - Sometimes a simple restart can solve the problem.
- Check your mouse or touchpad - Make sure that your mouse or touchpad is working properly. Try plugging in a different mouse or using an external touchpad if available.
- Check the mouse settings - Make sure that the mouse settings are configured correctly in the Control Panel or Settings app.
- Scan for malware - Malware or viruses can cause issues with your computer, including problems with your mouse. Run a malware scan to see if there are any infections.
I hope this helps! Let me know if you have any other questions or concerns.
best regards, Ashwin J.