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Your Remote Desktop Services Session Ended

Anonymous
2023-04-19T15:29:19+00:00

Hello

RDP is enabled on the device but upon connecting, after logging off the current user, we get the following error.

Your Remote Desktop Services Session has ended.

The connection to the remote computer was lost, possibly due to network connectivity problems. Try connecting to the remote computer again. If the problem continues, contact your network administrator or technical support.

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-04-20T09:29:54+00:00

    Hello

    Thank you. These steps didn't work.

    6 people found this answer helpful.
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  2. Lester Bernard Reyes 77,890 Reputation points Independent Advisor
    2023-04-19T16:04:01+00:00

    Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, this issue occurs when there is an issue with network services, and for us to fix the issue, kindly follow the steps from this link:

    https://www.thewindowsclub.com/remote-desktop-d...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    If the issue persists, kindly follow the steps below:

    First what we will do is enable WWAN and WLAN services, these services are essential to run the Wireless and wired connection perfectly.

    • Open Services (Press Windows key + R then type in services.msc then click OK)

    -Look for WLAN Autoconfig and WWAN Autoconfig> Right-Click Properties and set it to automatic (If it's already set to automatic, right-click then click stop then start it again)

    -Restart the PC and check

    If the issue persists, run the following command in Command Prompt (Admin). Follow the steps below to do so.

    These sets of commands will reset the internet connection and re-calibrate the internet settings you have.

    Press Windows Key + X.

    Click on Command prompt (Admin).

    Type the following commands, and hit Enter after each command:

    netsh int tcp set heuristics disabled

    netsh int tcp set global autotuninglevel=disabled

    netsh int tcp set global rss=enabled

    netsh winsock reset

    netsh int ip reset

    ipconfig /release

    ipconfig /renew

    ipconfig /flushdns

    If the same issue follows the methods below:

    Do clean boot:

    A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

    • In the search box on the taskbar, type msconfig and select System Configuration from the results.
    • On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
    • On the Startup tab of System Configuration, select Open Task Manager.
    • Under Startup in Task Manager, for each startup item, select the item and then select Disable.
    • Close Task Manager.
    • On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

    Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

    Let me know how it goes and I hope that helps.

    Bernard

    5 people found this answer helpful.
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  3. Lester Bernard Reyes 77,890 Reputation points Independent Advisor
    2023-04-20T17:11:41+00:00

    Hi, thanks for that information, if none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

    Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

    1. go to this link: https://www.microsoft.com/en-us/software-downlo...
    2. Select Download Now, and select Run. You need to be an administrator to run this tool.
    3. On the License terms page, if you accept the license terms, select Accept.
    4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
    5. After downloading and installing, it should fix the issue.

    Reference: https://www.microsoft.com/en-us/software-downlo...

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