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PC pop up says I have a virus when virus scanner says I don't

Anonymous
2023-04-06T18:27:36+00:00

Hi, I've used my virus scanner to check for viruses twice now, and it says no viruses have been found; however, when I turn my PC on a little pop up from random sites keeps showing up saying my PC is infected with a virus. Is this just a scam from some site or should I actually be worried?

Windows for home | Windows 11 | Security and privacy

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  1. Ferdinand Nanalig 29,020 Reputation points Independent Advisor
    2023-04-06T18:59:50+00:00

    Hi, I am an Independent Advisor.

    Please follow the steps below to fully clean your PC.

    It is not normal seeing pop ups when you start up your machine.

    Let's try downloading the free version of Malwarebytes, it is a freeware that you can use to scan, detect and delete viruses like the one you currently have.

    You can download the free version from this link

    https://www.malwarebytes.com/

    Once installed please make a full scan. You may remove this software once you are done with it.

    And follow these additional steps.

    Open up the Task Manager by right clicking the task bar, on the Task Manager window click on more details below then look for the open process associated with the pop up, if you cant see it in the process tab go to the details tab and look for that process then if you see right click it and then go to file location and then once you have located the file delete it.

    Remove temp files and unwanted addons/Extensions in Chrome and Edge

    For Chrome: Open Google Chrome, click the 3 dots at the top right corner click Settings, then on the left pane click Extensions, on the Extensions page look for anything related to the virus then click Remove.

    For new Edge: Open Microsoft Edge, click on the 3 dots at the top right corner then click Extensions, then on the Extensions page, look for any add-ons related to the virus then click Remove.

    Uninstall an unwanted application in Programs and features,

    Go to start type in Control Panel, then go to Programs and then programs and features then go to the list of the programs look for anything unusual or any application that you are not aware right click then uninstall.

    Delete Temporary files off Windows 10.

    Tap Windows Key then R on your keyboard, on the Run box type in %temp% then press enter.

    Once it is up highlighting all then delete, if there is a filé open that can't be deleted just skip it.

    Hope this helps.

    URL Disclaimer please read.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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