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CANNOT ACCESS WD (Western Digital) SES aka WD My Passport USB Device

Anonymous
2023-04-05T17:08:39+00:00

I plugged in My Passport to save down video files externally for my work.

The passport at first did not show up after a few hours of unplugging, updating, reinstalling and installing I finally have it under "Disk Drives". I have I believe updated the drivers, installed the device again and gone through WD to have it discoverable on my computer. Other than this location in Device Manager I cannot see the USB device anywhere.

Please. Please. Please. It is a simple external memory device why must Windows make EVERYTHING impossible to access. Where can I find my device so that I can save these work files down.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2023-04-05T17:42:57+00:00

    Hi Nick,

    I am Dave, I will help you with this.

    Right click your Start Button and open Disk Management form the resulting menu.

    Expand the bottom pane so all drives are visible in the bottom pane.

    Please provide a screenshot of that Disk Management window.

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  2. Anonymous
    2023-04-06T13:25:15+00:00

    Hi Nick,

    Click your Start Button, then just type cmd and on the resulting menu, right click Command Prompt and select 'Run as Administrator'.

    Run this command and hit Enter:

    diskpart

    Run this command and hit Enter:

    list disk

    (Make note of the disk number you want to wipe and enter it into the next command - replace X)

    Run this command and hit Enter:

    select disk X

    Run this command and hit Enter:

    clean

    Then close Command Prompt

    Please provide a screenshot of Disk Management after doing that

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  3. Anonymous
    2023-04-06T06:35:51+00:00

    Hi Nick,

    Sorry, I was offline, to check that, if you disconnect the external drive, does that bottom drive disappear from the Disk Management window?

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  4. Anonymous
    2023-04-05T18:48:56+00:00

    Hi Nick,

    Is that WD drive the bottom drive in that screenshot, please do not initialize that drive, you will loose all data on that drive.

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  5. Anonymous
    2023-04-05T18:44:46+00:00

    Is this what you are looking for Dave?

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