Several games crash on the first loading screen after the main menu

Question

Several games crash on the first loading screen after the main menu

Anonymous

Hello there,

Not all games crash, but games, including Grounded, Sackboy, Far Cry6, and most recently Monster Hunter Rise all crash the same way with slightly different error prompts. At first, the game runs up to the main menu just fine, you can even tweak all the settings from there. Then, when you start the game and it pops the loading screen, everything freezes and the game crashes out with Fatal Error prompt.

The following texts are the Errors received (apologies for the low-quality ones):

Grounded:

GPU Crashed or D3D Device Removed.

Use -d3ddebug to enable the D3D debug device.

Check log for GPU state information.

A GPU mini dump will be saved in the Crashes folder.

Sackboy: A Big Adventure:

The UE4-GjngerBread Game has crashed and will close

Fatal error!

Monster Hunter Rise:

runtime_il2cpp.exe - Fatal Application Exit

C:\Program

Files\WindowsApps\F024294D.50755C2F12831_10.0.4.0_x64_8ftyOb y30jkny\runtime_il2cpp.exe

"D:\engines\CRPKG\REACH\gitroot\runtime\modules\render\os\ \renderDeviceDX12.cpp" 287 Fatal D3D error (25)

I do not have the Error prompt for Far Cry 6 unfortunately, as all (except monster hunter) have been old issues I tried avoiding up until now.

I have tried everything I could to fix this but it was all pointless. As I have tried updating all drivers, installing DirextX12, reinstalling Visual Studio, installing the latest runtime (.NET 7), setting my PC Graphics settings to be on High-performance, putting my Nvidia GPU (GTX 1650 4GB) as my main GPU, resetting and formatting the PC, and finally reverting back to Windows 10 and when that failed too, I tried one last time on Windows 11 again. Now that it restricts me from playing Monster Hunter Rise, I am reaching out as my friends with less capable hardware run all the mentioned games seamlessly. Other games, such as Control, GTA IV, God of War, and even recent ones such as Lost in Random, all run without the slightest of issues.

For the reference, the following is a short summary of my MSI PC specifications copied from DirectX Diagnostic Tool:

System Information

  Time of this report: 4/10/2023, 22:28:37 

     Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni\_release.220506-1250) 

         System Model: GL65 Leopard 10SCXR  

            Processor: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz 

               Memory: 16384MB RAM 

  Available OS Memory: 16206MB RAM 

            Page File: 11885MB used, 20704MB available 

          Windows Dir: C:\WINDOWS 

      DirectX Version: DirectX 12 

  DX Setup Parameters: Not found

DxDiag Notes

  Display Tab 1: No problems found. 

  Display Tab 2: No problems found. 

    Sound Tab 1: No problems found. 

    Sound Tab 2: No problems found. 

      Input Tab: No problems found.

Display Devices

       Card name: Intel(R) UHD Graphics 

    Manufacturer: Intel Corporation 

       Chip type: Intel(R) UHD Graphics Family 

        DAC type: Internal 

     Device Type: Full Device (POST) 

      Device Problem Code: No Problem

Driver Problem Code: Unknown

  Display Memory: 8230 MB 

Dedicated Memory: 128 MB 

   Shared Memory: 8102 MB

Card name: NVIDIA GeForce GTX 1650

    Manufacturer: NVIDIA 

       Chip type: NVIDIA GeForce GTX 1650 

        DAC type: Integrated RAMDAC 

     Device Type: Render-Only Device

Device Problem Code: No Problem

Driver Problem Code: Unknown

  Display Memory: 12052 MB 

Dedicated Memory: 3950 MB 

   Shared Memory: 8102 MB

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7 answers

Answer 1

Completely remove Sackboy. Then see if the other games still crash.

If they do, please send over updated minidumps.

You could be having a problem with your graphic card drivers being out of date.

You will want to make sure your computer is currently up to date.

This can be done by typing update in the search on the taskbar and opening the page.

Update the computer. Click on additional or advanced options on the same page and update if necessary.

___

Uninstall and reinstall the Graphic drivers

Please type Device Manager in the search and open the page.

Click on Display Adapters. You should now see the Drivers.

You will want to right-click on the Display driver and uninstall it. not the NVIDIA Drivers if equipped on your computer).

Then restart the computer. Windows will reinstall the driver and many times fix the problem.

_____

You will want to go to the NVIDIA website and download the most recent drivers. Here is a link to their support webpage.

https://nvidia.custhelp.com/app/answers/detail/...

___

If you continue to have a problem, go to the maker of your computer such as Dell, HP, etc. It is their responsibility to make sure your computer has the proper drivers so their computer will work with Windows. You will want to download the most current Display Adapter drivers. Their support can assist you if you have a problem.

Please let me know if you continue to have a problem.

Best Wishes,

Cindy

Note Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Dear Cindy, apologies for my late reply.

Firstly, I will delete and reinstall the Sackboy game. Even though I have done it before, but hopefully this time it will work. As for the other games, none of them had minidump files. Grounded, for example, I just reinstalled it, yet it simply crashes and closes without even giving an error code prompt. Moreover, I have noticed that when I am in a call in discord, it closes the call along with crashing. So as of now, I am trying to fix three games, these are the results:

Grounded simply crashes.
Sackboy is the same, but I will reinstall it.
Monster Hunter Rise gives me this error code:

runtime_il2cpp.exe - Fatal Application Exit

C:\Program

Files\WindowsApps\F024294D.50755C2F12831_10.0.4.0_x64_8ftyOb y30jkny\runtime_il2cpp.exe

"D:\engines\CRPKG\REACH\gitroot\runtime\modules\render\os\ \renderDeviceDX12.cpp" 287 Fatal D3D error (25)

Thank you for your help.

Answer 3

I have checked 6 of the minidumps and all of them have the same error. It is being caused by this error.

APPLICATION_FAULT_8000_Sackboy-Win64-Shipping.exe!Unknown

I would recommend deleting this app and seeing if you still have a problem. You can also check to see if Stackboy has an updated version of the app.

Best Wishes,

Cindy

Answer 4

Hello Cindy,

Thank you for taking your time and replying to me.

These were the minidump files I found:

Crashes.zip

The zip contains 15 folders, each representing a crash, hence, including a minidump file. The other minidump files created by previous crashes were wiped out after formatting my PC recently.

Answer 5

Hi Asia,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

Please send over a copy of the minidump. This is helpful many times in finding out what is causing the computer to crash.

Please go to your computer to find the minidump at this location. C:\Windows\Minidump

I have enclosed the directions below on how to send the minidump to me. You will need to save it first to the desktop.

https://answers.microsoft.com/en-us/windows/for...

Best Wishes,

Cindy

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Several games crash on the first loading screen after the main menu

7 answers