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My fingerprint login suddenly stopped working, how do I fix it?

Anonymous
2023-04-08T11:56:01+00:00

I always used to sign in with my fingerprint, but one day it suddenly stopped working and was not shown as a sign in option. When I went to sign in options in settings, Fingerprint Recognition was, and still is labelled as 'This option is currently unavailable'. When expanded, Windows Hello says 'Something went wrong. Try again later'. I have done so multiple times but the message is always the same. I tried following the solutions from Microsoft Office Support:

  1. disable and re-enable the fingerprint scanner
  2. check for updates for the fingerprint scanner
  3. restart services
  4. manually download and install drivers for the fingerprint scanner, but all of these were to no avail.

How can I fix this? Any help is appreciated, and thank you in advance to any replies. I will provide any relevant needed information.

Notes:

My fingerprint driver: Goodix Moc Fingerprint

Windows Operating System: Windows 11

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. John DeV 161.8K Reputation points Independent Advisor
    2023-04-08T12:30:06+00:00

    Hello Anonymous_0710,

    Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    When was the last time it was working properly?

    Please try the following methods below.

    **Shutdown your computer

    Unplug the laptop for 30 minutes, then plug it in again and turn on.

    **Please try to run the Hardware and Devices troubleshooter

    Press Start then search Command prompt

    Right click then Run as administrator

    type: msdt.exe -id DeviceDiagnostic

    Run the troubleshooter

    Restart your computer

    **Press Start then search Device Manager

    Expand Biometric Devices

    Find the Fingerprint driver in the list

    Right click it and select Update

    Click "Browse my computer for driver software"

    Select "Let me pick from a list of available drivers on my computer"

    Make sure to put a check mark "Show compatible hardware"

    Select an older driver from the list

    Click Next then restart your computer

    If the issue persists, what is the exact model of your laptop?

    Press Windows key+R to open Run then type: msinfo32

    Press Enter

    Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

    https://answers.microsoft.com/en-us/feedback/fo...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    30+ people found this answer helpful.
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  2. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2023-04-11T11:05:49+00:00

    Will you able to create new adminstrator account and then add new Microsoft account for testing purpose.

    Then check fingerprint reader is available or not under new adminstrator account.

    10+ people found this answer helpful.
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  3. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2023-04-21T14:27:03+00:00

    For testing purpose, create new administrator account, try to add fingerprint

    7 people found this answer helpful.
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  4. Anonymous
    2023-04-20T19:31:05+00:00

    When I try this, it just says 'validating request' and then suddenly goes away. Nothing happens.

    After I see this it goes away after a few seconds (even though it says it can take several minutes) and nothing happens. No downloads or request or anything.

    6 people found this answer helpful.
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  5. Anonymous
    2023-04-11T10:56:21+00:00

    Thank you for the detailed explanation. I followed all your steps successfully but what is supposed to happen after restart? Nothing changed for me and fingerprint sign in is still labelled as unavailable. Is there anything more to the method or do you have another one? Thanks

    5 people found this answer helpful.
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