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My fingerprint login suddenly stopped working, how do I fix it?

Anonymous
2023-04-08T11:56:01+00:00

I always used to sign in with my fingerprint, but one day it suddenly stopped working and was not shown as a sign in option. When I went to sign in options in settings, Fingerprint Recognition was, and still is labelled as 'This option is currently unavailable'. When expanded, Windows Hello says 'Something went wrong. Try again later'. I have done so multiple times but the message is always the same. I tried following the solutions from Microsoft Office Support:

  1. disable and re-enable the fingerprint scanner
  2. check for updates for the fingerprint scanner
  3. restart services
  4. manually download and install drivers for the fingerprint scanner, but all of these were to no avail.

How can I fix this? Any help is appreciated, and thank you in advance to any replies. I will provide any relevant needed information.

Notes:

My fingerprint driver: Goodix Moc Fingerprint

Windows Operating System: Windows 11

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-04-12T10:33:23+00:00

    No need to apologise, it's not your fault! Anyway, what do I do once I have downloaded the files? I am not sure how to install them.

    4 people found this answer helpful.
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  2. Anonymous
    2023-04-09T14:06:23+00:00

    Thanks John. However, I'm afraid the methods did not work. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. I will attach the System Information as requested, an I hope this will help you. I am aware that not all info is displayed but I don't think that they are relevant. If this is not the case then just let me know and I will give you any other information.

    4 people found this answer helpful.
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  3. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2023-04-08T16:48:28+00:00

    Will you share the hardware device ID of the fingerprint device?

    4 people found this answer helpful.
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  4. John DeV 162.5K Reputation points Independent Advisor
    2023-04-11T13:02:52+00:00

    Hello Anonymous_0710

    Thank you for updating me with that information. I apologize that this did not resolve the issue.

    Please try to download and install the latest drivers for your device.

    **Chipset

    https://dl.dell.com/FOLDER09173364M/1/Intel-Int...

    Fingerprint

    https://dl.dell.com/FOLDER07209316M/1/Fingerpri...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    3 people found this answer helpful.
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  5. Anonymous
    2023-04-09T14:07:18+00:00

    Here is what I believe are the Hardware IDs for the driver:

    3 people found this answer helpful.
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