What is the fix for the Wireless Display Adapter App not recognizing the adapter on 2 different Windows laptops?

Greg, I'm sure you're generally doing a good job - but that's the problem - you're only offering generic advice.

And you falsely presume I didn't pursue many of these actions in your links before posting my question to the community. It is especially apparent when I stated the a Dell Tech Support attempted remote diagnostics for hours and also failed to resolve the problem.

In your genreic approach you failed to address a primary issue of the Device Manager not recognizing the adapter. So I searched the web and found this How to Easily Fix Missing Display Adapters in Device Manager video which manually adds the driver. However, it fails with my unit indicating the adapter is inoperable due to error code 31. Then, nothing I've tried has resolved this error and the adapter is still not connecting via the Cast button nor the App.

Lastly, you also fail to address the fact that it's hot to the touch at the HDMI end, So hot in fact that if I continued to hold it I'd get a first degree burn.

Then suggesting I pursue a warranty claim when a brand new device that has never worked is not appropriate, especially if repair success is only 70-80%. Returning it as a defective product is the only reasonable approach.

I can understand that you may take all this personally but the reality is Microsoft's trial and error troubleshooting approach is abhorrent. I hope you'll consider this as constructive advice to improve the responsiveness to issues Microsoft's customers face, like this one.

Sincerely, a VERY dissatisfied customer.

Thanks, Greg but you know these links a bunch of trial and error time sinks - none of which work but only make customer satisfaction plummet. As an FYI, device manager doesn't recognize the adapter via USB direct connection so rebooting the device is moot, reinstalling the driver is moot, changing frequency is moot, etc. etc, etc. So this is where I'm at - I'll be returning this POS as defective.

Troubleshooting IS trial and error. That's the very definition of it. We start generic and zero in on the problem based on constructive feedback given by customers, focused on the steps given and what results from each. None of that was engaged here .

If trial and error troubleshooting is not what you want, then may I ask what you expect? What could I have provided that I didn't? I am always open to improving, but only have what's worked before to go by.

If you'd like to work with me then report back results for the steps I gave and I will have other suggestions.

Randy, I've solved tens of thousands of cases in forums for fourteen years using tutorial links to illustrate steps. Millions of others have used my own tutorials which (among other things) popularized Clean Installs with consumers since Windows 7. I dont' remember any ever saying I wasted their time.

Troubleshooting is trial and error, and those who persist will always get it fixed. I am one of the few on the web who will stick with customers who are positive no matter how long it takes.

If steps are not followed then the solution was forfeited. I also provided you (via a link!) information about your warranty which may last two years on wireless adapter. If not then repair success is around 70-80% based on cases I've handled with cooperative customers.

Hi Randy. I'm Greg, here to help you with this.

Try these fixes for Wireless Display Adapter not being recognized by Windows 11:

https://www.kapilarya.com/fix-wireless-display-...

https://www.getdroidtips.com/fix-microsoft-wire...

https://www.thewindowsclub.com/troubleshoot-mic... (Avoid ad links which intrude into editorial copy, especially DO NOT INSTALL Restoro, PC Repair Tool and Reimage ads)

https://windowsreport.com/microsoft-wireless-di... (Avoid ad links which intrude into editorial copy, especially DO NOT INSTALL Restoro, PC Repair Tool and Reimage ads)

https://www.youtube.com/watch?v=H_rZ0baqbF0

If none of those help then here is how to get service under Microsoft hardware warranty:

https://support.microsoft.com/en-us/warranty

Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

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