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My LAN port on my Motherboard is Solid Orange and Yellow. Please Explain what that means

Anonymous
2023-04-06T05:04:00+00:00

My LAN port on my Motherboard is Solid Orange and Yellow. Please Explain what that means

Motherboard: ASrock B550M-HDV

OS: Windows 10

Cable works fine in other computers

Restarted router and no difference

not getting any connection or internet on pc

I see no adapters in network and sharing (control panel)

Would I need to do a clean OS reinstall

Windows for home | Windows 10 | Internet and connectivity

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  1. John Jefferson Doyon 66,130 Reputation points Independent Advisor
    2023-04-06T05:41:09+00:00

    Hi Xhowd, I'm John D, and I am happy to help you with this.

    I understand your frustration with the solid orange and yellow lights on your LAN port of your ASrock B550M-HDV motherboard. These lights typically indicate a connection issue between your motherboard and the network.

    Before considering a clean OS reinstall, let's try a few troubleshooting steps. First, ensure that your LAN drivers are up-to-date. You can download the latest drivers from ASrock's website or use Windows Update to automatically update them.

    If updating your drivers doesn't help, you can try resetting your network settings to their default values. To do this, open Command Prompt as an administrator and type "netsh winsock reset" followed by "netsh int ip reset" and hit enter.

    If the issue persists, it's possible that your LAN port may be faulty, and it may require a replacement. I recommend contacting ASrock's support team for further assistance.

    Please let me know if you have any further questions or concerns. I'm here to help.

    Best regards,

    John D.

    Independent Advisor

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  3. John Jefferson Doyon 66,130 Reputation points Independent Advisor
    2023-04-06T08:20:21+00:00

    Hi Xhowd,

    Thank you for updating me on the troubleshooting steps you've tried so far. I'm sorry to hear that the clean OS reinstall and driver installation attempts didn't work for you.

    Since you're experiencing difficulty with the driver installation process, it's possible that there may be an issue with the installation package or the controller on your motherboard. It's best to reach out to ASrock's support team for further assistance in this regard.

    In terms of returning the motherboard under warranty, it's best to first check with the company you purchased it from, PCBYTE, to see if they have any specific return policies or procedures. If they don't, then you can contact ASrock's support team directly for warranty support.

    I hope this helps you in resolving your issue.

    Best regards,

    John D.

    Independent Advisor

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  4. Anonymous
    2023-04-06T08:11:43+00:00

    Ive tried the Clean OS reinstall. didnt work.

    Ive tried to install the drivers from ASrock and the installer said i didnt have the controller required to do the install

    Ive also tried to wipe my drivers using those command prompt codes

    I bought my motherboard through a company called PCBYTE, Should I return it under warrenty through them, Or directly contact ASrock.

    Thank you for the help John.

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