App start failure assistance needed.

Question

App start failure assistance needed.

Anonymous

I've been having problems getting After Effects to launch. It keeps giving me the 'Application failed to start correctly (0xc0000142)

I've probably put in a combined total of 10 hours between Adobe and Microsoft tech support to include personally exhausting web resources, multiple version attempts, complete windows re-installation, and all the different type of scanning/repairing the OS has to offer.

If there's someone who might be able to zero in on what the problem is coming from, that would be fantanstic!

and thank you.

Event Viewer

Faulting application name: AfterFX.exe, version: 23.3.0.53, time stamp: 0x641198e7

Faulting module name: KERNELBASE.dll, version: 10.0.19041.2728, time stamp: 0xe7e53a4e

Exception code: 0xe06d7363

Fault offset: 0x000000000002cd29

Faulting process id: 0x123c

Faulting application start time: 0x01d963e765c15ec4

Faulting application path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AfterFX.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: 46cc73a3-f7b5-4bf6-9756-28cde322873c

Faulting package full name:

Faulting package-relative application ID:

System Information

  Time of this report: 3/31/2023, 09:04:57 

         Machine name: DESKTOP-SOTND4J 

           Machine Id: {84D850BD-D856-4235-B359-C98EE4D5F364} 

     Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb\_release.191206-1406) 

             Language: English (Regional Setting: English) 

  System Manufacturer: System manufacturer 

         System Model: System Product Name 

                 BIOS: BIOS Date: 04/13/11 16:56:40 Ver: 08.00.15 (type: BIOS) 

            Processor: AMD Phenom(tm) II X4 945 Processor (4 CPUs), ~3.0GHz 

               Memory: 32768MB RAM 

  Available OS Memory: 32766MB RAM 

            Page File: 8840MB used, 29045MB available 

          Windows Dir: C:\WINDOWS 

      DirectX Version: DirectX 12 

  DX Setup Parameters: Not found 

     User DPI Setting: 96 DPI (100 percent) 

   System DPI Setting: 96 DPI (100 percent) 

      DWM DPI Scaling: Disabled 

             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DirectX Database Version: 1.0.8

       DxDiag Version: 10.00.19041.2075 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found. 

  Display Tab 2: No problems found. 

    Sound Tab 1: No problems found. 

    Sound Tab 2: No problems found. 

    Sound Tab 3: No problems found. 

    Sound Tab 4: No problems found. 

    Sound Tab 5: No problems found. 

      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

Display Devices

       Card name: Radeon (TM) Pro WX 4100 

    Manufacturer: Advanced Micro Devices, Inc. 

       Chip type: AMD FirePro SDI (0x67E3) 

        DAC type: Internal DAC(400MHz) 

     Device Type: Full Device (POST) 

      Device Key: Enum\PCI\VEN\_1002&DEV\_67E3&SUBSYS\_0B0D1002&REV\_00 

   Device Status: 0180200A [DN\_DRIVER\_LOADED|DN\_STARTED|DN\_DISABLEABLE|DN\_NT\_ENUMERATOR|DN\_NT\_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

  Display Memory: 20458 MB 

Dedicated Memory: 4074 MB 

   Shared Memory: 16383 MB 

    Current Mode: 1920 x 1080 (32 bit) (59Hz) 

     HDR Support: Not Supported 

Display Topology: Extend

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

 Color Primaries: Red(0.648438,0.338867), Green(0.282227,0.602539), Blue(0.142578,0.070312), White Point(0.313477,0.329102)

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

    Monitor Name: Generic PnP Monitor 

   Monitor Model: C325W-1920R 

      Monitor Id: SPT0CB3 

     Native Mode: 1920 x 1080(p) (60.000Hz) 

     Output Type: Displayport External

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

  Advanced Color: Not Supported 

     Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0384804.inf\_amd64\_41ca4ca6939f5e56\B384763\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0384804.inf\_amd64\_41ca4ca6939f5e56\B384763\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0384804.inf\_amd64\_41ca4ca6939f5e56\B384763\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0384804.inf\_amd64\_41ca4ca6939f5e56\B384763\amdxc64.dll

Driver File Version: 31.00.12027.7000 (English)

  Driver Version: 31.0.12027.7000 

     DDI Version: 12 

  Feature Levels: 12\_0,11\_1,11\_0,10\_1,10\_0,9\_3,9\_2,9\_1 

    Driver Model: WDDM 2.7

Hardware Scheduling: Supported:False Enabled:False

Graphics Preemption: Primitive

Compute Preemption: DMA

        Miracast: Not Supported by Graphics driver 

  Detachable GPU: No

Hybrid Graphics GPU: Not Supported

  Power P-states: Not Supported 

  Virtualization: Paravirtualization  

      Block List: DISABLE\_HWSCH

Catalog Attributes: Universal:False Declarative:True

Driver Attributes: Final Retail

Driver Date/Size: 10/19/2022 5:00:00 PM, 1856864 bytes 

     WHQL Logo'd: Yes 

 WHQL Date Stamp: Unknown

Device Identifier: {D7B71EE2-24A3-11CF-EA68-F605AFC2D235}

       Vendor ID: 0x1002 

       Device ID: 0x67E3 

       SubSys ID: 0x0B0D1002 

     Revision ID: 0x0000

Driver Strong Name: oem6.inf:cb0ae414458e9d20:ati2mtag_Polaris11:31.0.12027.7000:PCI\VEN_1002&DEV_67E3&REV_00

  Rank Of Driver: 00CF2000 

     Video Accel: Unknown 

     DXVA2 Modes: DXVA2\_ModeMPEG2\_VLD  DXVA2\_ModeMPEG2\_IDCT  DXVA2\_ModeH264\_VLD\_NoFGT  {4245F676-2BBC-4166-A0BB-54E7B849C380}  {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727}  {9901CCD3-CA12-4B7E-867A-E2223D9255C3}  DXVA2\_ModeHEVC\_VLD\_Main  {EA72396A-67EC-4781-BEDE-56F498F04EF2}  {C152CA8F-738C-461B-AD89-FC292CF8F162}  {514A356C-7027-4AFF-8A60-AFD2C1F672F1}  DXVA2\_ModeH264\_VLD\_Stereo\_Progressive\_NoFGT  DXVA2\_ModeH264\_VLD\_Stereo\_NoFGT  DXVA2\_ModeVC1\_VLD  {CA15D19A-2B48-43D6-979E-7A6E9C802FF8}  {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1}  DXVA2\_ModeMPEG4pt2\_VLD\_AdvSimple\_NoGMC  {D1C20509-AE7B-4E72-AE3B-49F88D58992F}  {103473E4-10EA-11DF-9A92-2BA055D89593}  {84AD67F6-4C21-419A-9F0B-24F0578906C1}  {725AD240-786C-471E-AD3C-38F739936517}  {95664FF5-9E03-4C74-BB4F-9178D6035E58}  DXVA2\_ModeHEVC\_VLD\_Main10  {65D1FA41-58AF-453A-9CAB-5D981156DA9F}  {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB}  {C74A3FD0-D713-4581-A02E-8EDFB112ACE3}  {603A4756-A864-4F91-BB62-2C935B7A1391}  {C58B9A06-7E89-11E1-BB00-70B34824019B}   

  Deinterlace Caps: n/a 

    D3D9 Overlay: Not Supported 

         DXVA-HD: Not Supported 

    DDraw Status: Enabled 

      D3D Status: Enabled 

      AGP Status: Enabled 

   MPO MaxPlanes: 1 

        MPO Caps: Not Supported 

     MPO Stretch: Not Supported 

 MPO Media Hints: Not Supported 

     MPO Formats: Not Supported 

PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported

Component Drivers:

         Driver Name: Unknown 

      Driver Version: Unknown 

         Driver Date: Unknown 

     Driver Provider: Unknown 

  Catalog Attributes: N/A 

       Card name: Radeon (TM) Pro WX 4100 

    Manufacturer: Advanced Micro Devices, Inc. 

       Chip type: AMD FirePro SDI (0x67E3) 

        DAC type: Internal DAC(400MHz) 

     Device Type: Full Device (POST) 

      Device Key: Enum\PCI\VEN\_1002&DEV\_67E3&SUBSYS\_0B0D1002&REV\_00 

   Device Status: 0180200A [DN\_DRIVER\_LOADED|DN\_STARTED|DN\_DISABLEABLE|DN\_NT\_ENUMERATOR|DN\_NT\_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

  Display Memory: 20458 MB 

Dedicated Memory: 4074 MB 

   Shared Memory: 16383 MB 

    Current Mode: 1360 x 768 (32 bit) (60Hz) 

     HDR Support: Not Supported 

Display Topology: Extend

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

 Color Primaries: Red(0.635742,0.342773), Green(0.327148,0.628906), Blue(0.154297,0.047852), White Point(0.313477,0.329102)

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

    Monitor Name: Generic PnP Monitor 

   Monitor Model: NS24D310NA21 

      Monitor Id: BBY0024 

     Native Mode: 1360 x 768(p) (60.015Hz) 

     Output Type: HDMI

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

  Advanced Color: Not Supported 

     Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0384804.inf\_amd64\_41ca4ca6939f5e56\B384763\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0384804.inf\_amd64\_41ca4ca6939f5e56\B384763\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0384804.inf\_amd64\_41ca4ca6939f5e56\B384763\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0384804.inf\_amd64\_41ca4ca6939f5e56\B384763\amdxc64.dll

Driver File Version: 31.00.12027.7000 (English)

  Driver Version: 31.0.12027.7000 

     DDI Version: 12 

  Feature Levels: 12\_0,11\_1,11\_0,10\_1,10\_0,9\_3,9\_2,9\_1 

    Driver Model: WDDM 2.7

Hardware Scheduling: Supported:False Enabled:False

Graphics Preemption: Primitive

Compute Preemption: DMA

        Miracast: Not Supported by Graphics driver 

  Detachable GPU: No

Hybrid Graphics GPU: Not Supported

  Power P-states: Not Supported 

  Virtualization: Paravirtualization  

      Block List: DISABLE\_HWSCH

Catalog Attributes: Universal:False Declarative:True

Driver Attributes: Final Retail

Driver Date/Size: 10/19/2022 5:00:00 PM, 1856864 bytes 

     WHQL Logo'd: Yes 

 WHQL Date Stamp: Unknown

Device Identifier: {D7B71EE2-24A3-11CF-EA68-F605AFC2D235}

       Vendor ID: 0x1002 

       Device ID: 0x67E3 

       SubSys ID: 0x0B0D1002 

     Revision ID: 0x0000

Driver Strong Name: oem6.inf:cb0ae414458e9d20:ati2mtag_Polaris11:31.0.12027.7000:PCI\VEN_1002&DEV_67E3&REV_00

  Rank Of Driver: 00CF2000 

     Video Accel: Unknown 

     DXVA2 Modes: DXVA2\_ModeMPEG2\_VLD  DXVA2\_ModeMPEG2\_IDCT  DXVA2\_ModeH264\_VLD\_NoFGT  {4245F676-2BBC-4166-A0BB-54E7B849C380}  {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727}  {9901CCD3-CA12-4B7E-867A-E2223D9255C3}  DXVA2\_ModeHEVC\_VLD\_Main  {EA72396A-67EC-4781-BEDE-56F498F04EF2}  {C152CA8F-738C-461B-AD89-FC292CF8F162}  {514A356C-7027-4AFF-8A60-AFD2C1F672F1}  DXVA2\_ModeH264\_VLD\_Stereo\_Progressive\_NoFGT  DXVA2\_ModeH264\_VLD\_Stereo\_NoFGT  DXVA2\_ModeVC1\_VLD  {CA15D19A-2B48-43D6-979E-7A6E9C802FF8}  {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1}  DXVA2\_ModeMPEG4pt2\_VLD\_AdvSimple\_NoGMC  {D1C20509-AE7B-4E72-AE3B-49F88D58992F}  {103473E4-10EA-11DF-9A92-2BA055D89593}  {84AD67F6-4C21-419A-9F0B-24F0578906C1}  {725AD240-786C-471E-AD3C-38F739936517}  {95664FF5-9E03-4C74-BB4F-9178D6035E58}  DXVA2\_ModeHEVC\_VLD\_Main10  {65D1FA41-58AF-453A-9CAB-5D981156DA9F}  {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB}  {C74A3FD0-D713-4581-A02E-8EDFB112ACE3}  {603A4756-A864-4F91-BB62-2C935B7A1391}  {C58B9A06-7E89-11E1-BB00-70B34824019B}   

  Deinterlace Caps: n/a 

    D3D9 Overlay: Not Supported 

         DXVA-HD: Not Supported 

    DDraw Status: Enabled 

      D3D Status: Enabled 

      AGP Status: Enabled 

   MPO MaxPlanes: 1 

        MPO Caps: Not Supported 

     MPO Stretch: Not Supported 

 MPO Media Hints: Not Supported 

     MPO Formats: Not Supported 

PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Answer 1

You can check the system requirements for Adobe After Effects on the Adobe website to see the compatible hardware and operating system: After Effects System Requirements (adobe.com)

And on the manufacturer's website (I guess you are using an AMD video card?), you can find the drivers you need. Or you can contact AMD for further assistance: AMD Drivers and Support | AMD

Disclaimer: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additionally, you can try using the Windows Compatibility Troubleshooter to identify any compatibility issues. This should help identify compatibility issues and provide suggestions.

Answer 2

Anonymous

drivers are all current, however I don't know how to check for compatibility. Any ideas?

Thanks!

0 comments

Answer 3

Anonymous

Have you checked if your drivers are compatible, like I mentioned previously? Outdated or incompatible drivers may cause errors like the one you are experiencing.

0 comments

Answer 4

Anonymous

Yuhao!

Thanks for being willing to help with this issue. As it stands right now, I've wiped my entire C drive and launched the program with just windows and after effects. The .dll error still turns up. Thanks again!

-Reuben

0 comments

Answer 5

Hello, Reuben Kynaston

Welcome to Microsoft Community.

Based on the information you provided, it seems like the issue is related to the KERNELBASE.dll file. This file is a part of the Windows operating system and is used by many applications, including Adobe After Effects. The error code 0xc0000142 is usually caused by a problem with this file.

Here are some steps you can try to resolve the issue:

Update drivers: Make sure all your hardware drivers are compatible with your OS and Adobe After Effects, especially the graphics card driver. You can download the latest drivers from the manufacturer's website.
Run a malware scan: Run a full scan of your system using your antivirus software to make sure there are no malware or viruses causing the issue.
Run After Effects as an administrator: Try running Adobe After Effects as an administrator. To do this, right-click on the After Effects icon and select "Run as administrator."
Disable third-party plugins: If you have any third-party plugins installed in After Effects, try disabling them and see if the issue persists.

If the issue persists, let us know, and we can try some other troubleshooting steps.

Best regards

Yuhao Li

Microsoft Community Technical Support

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App start failure assistance needed.

5 answers