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Question Games crash, black screen, graphics card stops working. What is causing this issue?

Anonymous
2023-04-23T00:24:59+00:00

CPU: Ryzen 5 1600

Ram: Corsair Vengeance LPX 16GB DDR4 3200mhz (D.O.C.P enabled, set at 2666mhz as it is stable with my cpu)

Motherboard: PRIME B350-PLUS

GPU: MSI RX470 Armor 4GB OC

PSU: be quiet! Pure Power 11 80+ Gold, Model:L11-500w

Storage:
Sandisk Plus 120gb (my old old boot drive in MBR)
Samsung 980 Pro PCIe 4.0 NVMe M.2 SSD (trying to use as my new boot drive in GPT)
1TB HDD (Game installations)
500GB HDD (other programs)

Left monitor: ASUS VS228-P 60hz (connected by display port to hdmi)
Right monitor: Acer SB230 75hz

When playing games, games crash, both monitors go black, main monitor comes back with crash error of the game saying that something happened and the game closed. It doesnt matter what game it is, minecraft, fortnite, deep rock galactic, no man's sky, they all crash somewhere between a few minutes to a few hours. It's a gamble of when it will crash.

However I do get bug report tool pop up from these games and sometimes i do get some sort of crash report but they are all different which requires me to restart my computer.

Bug reports here: https://imgur.com/a/gmou9yq

I've only gotten one blue screen and i have a mini dump file here: https://www.mediafire.com/file/l5daizgua2vsv8b/MiniDump.zip/file

WhoCrashed reports a VIDEO_SCHEDULER_INTERNAL_ERROR with driver amdkmdag.sys (amdkmdag+0x1502B5) and watchdog.sys (watchdog+0x3AD0) being affected.

My gpu sits at aound 65 degrees celsius when under load and the wattage is at around 85 watts when playing games. Pretty much set as the default settings in the radeon software.

Things I've done to fix but did not solve the issue:

  • Uninstall drivers using DDU and installing driver 23.4.1.
  • Uninstall drivers using DDU and installing older drivers which caused green corruption lines appearing on both monitors. I managed to fix them by factory resetting the gpu in the Radeon software
  • Disabled Multiplane Overlay
  • Re-installedd windows
  • There was another driver update 23.4.2 but that did not change anything.
  • Prevented windows from installing it's own drivers.
  • Paused windows updates
  • Uninstalled MSI Afterburner and HWInfo64.

It has been 4 weeks now and I don't have another system to test out parts nor can I afford another card. I would really appreciate any help.

Windows for home | Windows 10 | Performance and system failures

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  1. Lester Bernard Reyes 81,845 Reputation points Independent Advisor
    2023-04-24T01:47:58+00:00

    Sure thanks and you are always welcome.

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  2. Anonymous
    2023-04-23T22:46:51+00:00

    I'll see if can take it to a repair shop and have them inspect my parts for me. Thanks again.

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  3. Lester Bernard Reyes 81,845 Reputation points Independent Advisor
    2023-04-23T11:50:05+00:00

    Hi, thanks for that information, unfortunately, this might be a power loss issue, and since you have reinstalled Windows and reseated the GPU, the next step is to contact a local technician to check the device for any hardware-related issues physically.

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  4. Anonymous
    2023-04-23T05:32:24+00:00

    Thanks Bernard. i have moved the graphics card to the lower pcie slot but issues still persist. I put it back in the original slot and made sure it was in there good. Unfortunately I can't take it to a repair shop.

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  5. Lester Bernard Reyes 81,845 Reputation points Independent Advisor
    2023-04-23T03:00:14+00:00

    Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, as per checking and analyzing the DMP file you have, there is an error dxgmms2.sys, which is your graphics driver, since you have done DDU and reinstalling Windows, this might be a hardware-related problem if you can unseat the GPU and seat it to another PCI slot please do, and if the same issue persists, I suggest contacting a local technician to check the device for any hardware-related issues physically, it may also be a power loss from board or GPU.

    Let me know how it goes and I hope that helps.

    Bernard

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