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KB5026361 won't install

Anonymous
2023-05-10T17:20:44+00:00

i keep getting message "There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x800736b3)". ONLY ON THIS PC (Dell Optiplex 3130 with Win 10 Pro. Installed fine on my wife's HP.

My research here on the Microsoft site tells me support for Win 10 has ended. Is this the case? Microsoft is again forcing me to get either a new PC with Win 11 installed or, find a Win 11 compatible PC?

I find this absolutely preposterous, being a retired individual, living on a limited income!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. David-M 109.9K Reputation points Independent Advisor
    2023-05-11T18:15:10+00:00

    In that case, I suggest you do an In-place Upgrade. This procedure reinstalls Windows, which helps to fix problems.

    But don't worry. You have the option to keep files, settings, and apps.

    1. Download the Media Creation Tool and run it;

    Access the link below and click on "Download tool now".

    https://www.microsoft.com/software-download/win...

    1. Accept the terms of use;
    2. Select "Upgrade this PC now" and click "Next";
    3. At the "Ready to install" screen, select "Choose what to keep" and select what you want to keep.
    4. Click "Install" and wait for the procedure to finish. Your computer may restart several times.

    The update may be installed during In-place Upgrade. Therefore, it may no longer appear in Windows Update.

    4 people found this answer helpful.
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  1. David-M 109.9K Reputation points Independent Advisor
    2023-05-12T11:49:37+00:00

    Sorry for the delay in reply. I've been offline.

    It's a good idea to check for updates to confirm that the update you're having issues with has been installed. But if it is still on the list to be installed, try installing it and see if it completes successfully.

    1 person found this answer helpful.
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  1. Anonymous
    2023-06-09T05:13:09+00:00

    i keep getting message "There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x800736b3)". ONLY ON THIS PC (Dell Optiplex 3130 with Win 10 Pro. Installed fine on my wife's HP.

    My research here on the Microsoft site tells me support for Win 10 has ended. Is this the case? Microsoft is again forcing me to get either a new PC with Win 11 installed or, find a Win 11 compatible PC?

    I find this absolutely preposterous, being a retired individual, living on a limited income!

    I have found the solution to the MSFT headache. MSFT by the way you suck as much as your CEO. Anyway for everyone that hates MSFT I hope this helps!

    Solution:
    Hold Windows Button, X, and press A.
    Then type: Install-Module PSWindowsUpdate and type Y to confirm install.
    Then type: Get-WindowsUpdate (Only if you have deleted Windows updates and need to redownload, if the install failed skip this part)
    Then type: Hide-WindowsUpdate -KBArticleID KB5026361
    Then type: Get-WindowsUpdate or rerun Windows Updates from Settings and it should be gone. If it is not, please ping and I'll do my best to assist.

    This DID WORK for me! This was done by experience and not just some BS that I had copied and pasted from the internet. No you do not need to do a in-place upgrade. I have a custom version of Windows 10 that I modified that requires no SFC or DISM or Upgrade.

    3 people found this answer helpful.
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  2. Anonymous
    2023-06-06T07:38:06+00:00

    I am not willing to do an in-place upgrade.

    I need the computer for my job, and 5h wasted for a complete reinstall, just for a bunch of upgrade, is a nonsense to me.

    Even more that, if i decide to reinstall, i would had to do a full backup anyway in case of a disaster recovery.

    Wouldn't be better if just microsoft attempt to fix this broken update in the first place ?

    What the hell is not microsoft unable to give users a full offline installer that overcome any issues and just replace all files that needed to be replaced ? It's absurd that i cannot update a system without reinstalling the whole system, just because the update wont finish because an unknown pre-requisite that even the log file do not display what it is.

    I think i will simply swap my old laptop with a new one, it would require me the same amount of time to reinstall what i need, but in a more cleaer environment.

    Or, as i suspect, this is PRECISELY the intent of microsoft. Not to give users a better upgrade experience leveraging on the programmed obsolescenze of their products.

    3 people found this answer helpful.
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  3. David-M 109.9K Reputation points Independent Advisor
    2023-05-10T18:28:23+00:00

    Thanks for the screenshot.

    I suggest doing the following:

    Run the Windows Update Troubleshooter.
    https://support.microsoft.com/en-us/windows/win...

    If it persists, rename the software distribution folders as instructed below:

    1. Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
    2. Run the following commands at the Command Prompt one at a time:

    net stop bits
    net stop wuauserv
    net stop cryptsvc
    ren %systemroot%\softwaredistribution softwaredistribution.bak
    ren %systemroot%\system32\catroot2 catroot2.bak
    net start bits
    net start wuauserv
    net start cryptsvc

    1. After all these commands are completed, close the Command Prompt window, restart your computer, and then try to update Windows.

    If it persists, use the system file checker to repair possible corrupted or missing system files.

    1. Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
    2. Run the following commands at the Command Prompt one at a time:

    dism.exe /online /cleanup-image /scanhealth
    dism.exe /online /cleanup-image /restorehealth
    dism.exe /online /cleanup-image /startcomponentcleanup
    sfc /scannow

    Note: Pay attention to the results of the commands to make sure that the procedure was completed successfully or if there was a problem. If you have any problems, let me know the error that was shown.

    1. Then restart your PC and see if you can update.

    If it persists, download and install the update that is having problems manually.
    Download the installation package from the link below.
    https://catalog.s.download.windowsupdate.com/c/...

    Source: https://www.catalog.update.microsoft.com/Search...

    Feel free to ask back any questions.

    3 people found this answer helpful.
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