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Any help on how to remove this virus: Win32/FloxiF.H?

Anonymous
2023-05-29T08:25:09+00:00

Any help on how to remove this virus: Win32/FloxiF.H , it has got stuck in my system and wouldn't be resolved by windows security system with several scans done. It keeps showing New Threats Found each time I power my system. Kindly recommend solution to me. I use Dell XPS 13 9360, Win 11. Thanks xx

Windows for home | Windows 11 | Security and privacy

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  1. Anonymous
    2023-05-29T08:59:28+00:00

    Hello,

    Thanks for reaching out! I'm Microsoft user like you.

    1. Cleanup below Temp folders location -> Open Start -> Run -> Type below location one-by-one and press enter -> C:\Windows\Temp -> %USERPROFILE%\AppData\Local\Temp
    2. Uninstall any software or tools you have installed before your computer infected.
    3. Perform full scan of your Computer using Microsoft Defender.
    4. Boot your computer into safe mode and clear the folder where is Virus was detected.

    https://www.microsoft.com/en-us/wdsi/threats/ma...

    In case of additional questions, reach out back to me, and I will be happy to help and try our best to resolve your issue.

    Best Regards,

    Prakash

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  2. Anonymous
    2023-05-29T13:47:55+00:00

    Hello,

    Thank you for your reply and providing Information.

    1. Please perform Defender Offline scan using below steps.

    https://support.microsoft.com/windows/9306d528-...

    1. MBAM free: https://www.malwarebytes.com/mwb-download/
    2. Windows Malicious Software Removal Tool : https://www.microsoft.com/download/details.aspx...

    Best Regards,

    Prakash

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  3. DaveM121 (2) 13,620 Reputation points Volunteer Moderator
    2023-05-29T09:00:25+00:00

    1

    Is that D drive currently connected to your PC and have you tried manually deleting that knee.exe file that is listed?

    2

    Open File Explorer, then on the View menu at the top, temporarily turn on 'Hidden Items'.

    Navigate to this folder: C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service

    Delete the contents of that Service folder.

    Navigate to this folder:

    C:\ProgramData\Microsoft\Windows Defender\Quarantine

    Delete the contents of that Service folder.

    Close File Explorer.

    Open Defender and select the option to perform an offline scan, your PC will restart to perform that scan.

    Then check if that malware list is clear.

    1 person found this answer helpful.
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  4. Anonymous
    2023-05-29T12:35:08+00:00

    Thanks for prompt response

    But I've carried out your recommendation yet I keep getting 'Current Threats' report by Windows Defender

    see attached image

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