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how to get rid of a hacker on my computer

Anonymous
2023-05-24T04:28:01+00:00

How can i get rid of a hacker who keeps controlling my computer and has access to my admin username and password---i have an acer ntro 5 and a macbook pro and he has access to both--should i take one to the apple store and the other just sell?

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Windows for home | Other | Security and privacy

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  1. Anonymous
    2023-05-24T07:36:06+00:00

    Hello Watt Efird,

    Good to see you in Microsoft Community.

    If you thought your Windows computer has been hacked, I recommend that you change your account password:

    1. Just in case, I recommend that you create a new local administrator account as a backup account to avoid that all accounts cannot log in to the system, in which case you will have to reinstall the system cleanly. Please run Command Prompt as an administrator ("Win" logo key + "Q", type "cmd", select "Run as administrator"), and type the following commands one by one. 
       net user UserName Password /add

 net localgroup administrators UserName /add
      "UserName" is the new user account name, and "Password" is the password of the user, you can customize them.
    2. If you have concerns about your system security, I recommend that you perform a system scan with Microsoft Safety Scanner to further confirm system security. Visit Microsoft Safety Scanner Download | Microsoft Learn****to download it and operate with the guide.
      • How to run a scan
      1. Download this tool and open it.
      2. Select the type of scan that you want to run and start the scan.
      3. Review the scan results displayed on screen. For detailed detection results, view the log at %SYSTEMROOT%\debug\msert.log.
      Visit How to troubleshoot an error when you run the Microsoft Safety Scanner for more details. Disclaimer*: Running* Microsoft Safety Scanner can help you check if the system is disturbed or if malicious software exists. To avoid any trouble for you, please follow them step-by-step and back up all your personal files first to ensure you do not lose data.
    3. Then regarding your Mac Book Pro, I suggest you ask Apple Technical Support for further assistance. Hope your problem will be solved soon! Apple Community - ask a new question. (apple.com) Here are some links where you can raise specific scenarios and share your idea to help solve the problem. My MacBook Pro has been hacked, what do I… - Apple Community Protect your Mac from malware - Apple Support Disclaimer*: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.*

    If anything is unclear, please do not hesitate to let me know.

    Best Regards,

    Mosken_L - MSFT | Microsoft Community Support Specialist

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