Share via

Games crash randomly, rarely a Bluescreen as well.

Anonymous
2023-05-06T12:29:11+00:00

Please help me!

My games (mainly Call of Duty) crashes on my new computer and I have no clue on how to fix it or nail down the problem.

CoD usually crashes with the error code 0x0000005C.

Newest Drivers installed, newest version of BIOS installed all possible windows updates installed, no virus on this brand new computer (kaspersky installed but not active when playing). I have checked the RAM for errors with Memtest86 and the windows memory integrity function. No errors found. Sfc /scannow also does not find anything. I have done CPU benchmarks and graphics benchmarks. They usually run stable and the games run smooth until the crash happens. The games usually just freeze and very, very rarely (1 out of 30 times I get a bluescreen).

The computer itselfs seems to run fine outside of games. Programs do not crash and theres no exessive heat when gaming (CPU is watercooled anyways).

I thought that Overclocking might is the problem which is why I am running everything on stock besides the RAM. It is running on the stock XMP 1 setting which is said to be supported by the mainboard producer.

Is there anything else I could do? By the way: I build this computer twice, for me and my wife and it is having the same crashes for both of us. This is the first time that one of my builds isnt running smoothly.

Those are my specs for both PCs:

  • Windows 11 Pro 64 bit
  • Z790 Aero G
  • I9-13900K
  • 32GB RAM @7,2 Ghz (G.Skill)
  • 2x M.2  2TB 980 Samsung
  • RTX 4080

But I am not sure If I made a mistake when choosing the system storage. The motherboard producer (gigabyte) has a list of supported M.2 storage devices. The 980 1TB version is among those, but the 980 2TB version was not listed. Could this be the cause ? The thing is that the system itself seems to run very stable as long as I dont play video games on it. It can run for hours and days doing everything. But games seem to be unstable. Especially CoD where most of the crashing is happening while other games rarely or never crash at all.

My old PCs never did this on CoD. Could this really be the not offically supported 2TB M2 version ? And if its not that ? What else could it be ?

Windows for home | Windows 11 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2023-05-07T12:03:57+00:00

You should also disable XMP, at least while troubleshooting. XMP speed is a somewhat common cause of 'random' crashes with games. Particularly with the more system intensive titles as they use more RAM.

You can't assume XMP is stable without testing it at default to verify (memtest may not flag crashes caused by XMP speed). 4800MHz is top DDR5 non-OC\XMP speed, so 7200MHz is a big XMP\OC. If you are using four sticks instability is more likely @XMP as well.

                                                                                                                                                                                                                                             - *"No excessive heat"*, but what are your cpu and gpu temps when the machine crashes ?
  • With new release gpu's I reckon using the latest driver is generally going to be the best option as driver optimizations are mostly about addressing issues with the new series gpu's.
  • 1TB vs 2TB SSD won't cause any issues. Motherboard mfg's don't test every available SSD or RAM for their compatibility list.

.

Was this answer helpful?

3 people found this answer helpful.
0 comments

7 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-05-06T16:25:38+00:00

    The game still crashes. Same pattern. Runs smoth as butter, then suddenly freezes. After a few seconds the crash window pops up. I used the january driver.

    Was this answer helpful?

    0 comments
  2. DaveM121 884.5K Reputation points Independent Advisor
    2023-05-06T14:08:13+00:00

    Hi DD_516,

    Completely remove the current graphics card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the graphics card device driver.

    A slightly older version of that driver is more stable than the latest version.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-05-06T13:51:35+00:00

    I only have one crashlog for now since it only crashed once. I tried to reinstall my windows which did not help.
    Heres the link to that one file:

    https://1drv.ms/u/s!AoMkBfNNDX9vhDIez3dH1YICleqP?e=jkWGSZ

    Thanks for your help. I really dont know how to fix this anymore.

    Was this answer helpful?

    0 comments
  4. DaveM121 884.5K Reputation points Independent Advisor
    2023-05-06T13:00:45+00:00

    Hi DD_516,

    I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

    Was this answer helpful?

    0 comments