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Windows stopped recognizing my smartphone

Anonymous
2023-05-18T21:24:41+00:00

Hello,

I have a computer with Windows 11 Pro x64.

I recently acquired a smartphone OPPO Reno 4Z 5G (CPH2065 - Version ColorOS 12.1).

For the first few days everything worked perfectly. But for the past 3 days I've been having a problem.

I switched from GTX 750TI graphics to GTX 1660 SUPER OC.

Now Windows recognizes the mobile phone's network card and that's how I have Internet access on my PC.

But the Explorer doesn't recognize my mobile phone and I don't have access to the data stored in its storage.

I have already removed and reinstalled the USB drivers (ADB USB Drivers r13).

Windows 11 Pro x64, version 22H2

AMD Ryzen 5 2600

12GB RAM

Gigabyte GTX 1660 SUPER OC

Waiting for your response.

Compliments

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-05-18T23:12:27+00:00

    In this phone after connecting the cable, the correct option below should appear:

    File Transfer Android Auto

    It may be some setting on the Phone that needs to be checked

    4 people found this answer helpful.
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  1. Anonymous
    2023-05-19T00:13:29+00:00

    Thank you for your help. I already solved my problem.. The usb drivers .inf file contained an error. I already corrected the file and now Windows Explorer already recognizes my phone. Thank you very much.

    1 person found this answer helpful.
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  2. Anonymous
    2023-05-18T22:55:19+00:00

    Hi, Manuel. I'm sorry to hear you're having this problem, and I hope I can assist you to find a satisfactory solution.

    Is file transfer mode enabled on your smartphone?
    To do this, connect your smartphone to the computer via USB and open the USB connection settings on your smartphone. Be sure to select file transfer mode or MTP (Media Transfer Protocol).

    Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

    Hello,

    Thanks for the reply

    In connection and sharing I only have the following options:

    Personal Hotspot

    Tethering Bluetooth

    Tethering USB

    If the USB tethering option is active I have internet

    If it is deactivated I don't have internet and I should have access to the cell phone storage,

    which I don't have now .

    I had before.

    I discovered that I can access the data stored on the smartphone by running an FTP address in

    windows explorer but if the files are too big the transfer stops because time is limited.

    Compliments

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  3. Anonymous
    2023-05-18T22:02:06+00:00

    Hi, Manuel. I'm sorry to hear you're having this problem, and I hope I can assist you to find a satisfactory solution.

    Is file transfer mode enabled on your smartphone?

    To do this, connect your smartphone to the computer via USB and open the USB connection settings on your smartphone. Be sure to select file transfer mode or MTP (Media Transfer Protocol).

    Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

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